421 Home directory not available - aborting

[mkaroune]

My website URL is: mkaroune.ga

What I’m seeing is:*
I am trying to connect via fileZilla but I am getting the following error. I think it is a common one. I have read some posts but I did not find the answer.

Statut :	Attente avant nouvel essai…
Statut :	Résolution de l’adresse de ftpupload.net
Statut :	Connexion à 185.27.134.11:21…
Statut :	Connexion établie, attente du message d’accueil…
Réponse :	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Réponse :	220-You are user number 478 of 3900 allowed.
Réponse :	220-Local time is now 01:24. Server port: 21.
Réponse :	220-This is a private system - No anonymous login
Réponse :	220 You will be disconnected after 60 seconds of inactivity.
Commande :	AUTH TLS
Réponse :	234 AUTH TLS OK.
Statut :	Initialisation de TLS…
Statut :	Vérification du certificat…
Statut :	Connexion TLS établie.
Commande :	USER epiz_24677864
Réponse :	331 User epiz_24677864 OK. Password required
Commande :	PASS ***********
Réponse :	421 Home directory not available - aborting
Erreur :	Impossible d’établir une connexion au serveur

Thank you.

[Admin]

I just checked your account and it seems to be working fine now. It looks like there may have been temporary issue with your hosting volume, but it seems to have been resolved already.

[RdRnr318]

I get the same message: “421 Home directory not available - aborting”.

I have a new account and have never tried FTP. I have changed passwords and tried over several days. I am using FileZilla.

Help, please?

epiz_24679481

Thanks!

[RdRnr318]

OK, fixed it, kinda. I created another account. I can now connect using FileZilla and Online File Manager. Deleted the old account.

So, the original account just did not get set up properly?

[Admin]

@RdRnr318

So, the original account just did not get set up properly?

That’s very well possible. It has also happened in the past (very rarely) that accounts could get corrupted and the files would disappear. That’s like a 0.001% percent chance, but it does happen.

[RdRnr318]

Haha, so I’m a 0.001 percenter? I should buy a lottery ticket! Or not?

Thanks for the reply!