403 Forbidden error when sending a POST request to a PHP file

Hosting Support
1

Website URL

https://tester.page.gd/view_profile.php?id=2

Error Message

When submitting a form, I am redirected to the standard InfinityFree 403 Forbidden error page. The page says:

“403 Forbidden
You don’t have permission to access this resource on this server.”

In the browser’s developer tools, the network tab shows that the POST request to my file /_chat_action_handler.php failed with a 403 status code.

Other Information

Hello Support Team,

I am developing a web application with a feature that allows users to send chat requests. This action sends a POST request to a PHP script named _chat_action_handler.php to process the data.

However, every time this POST request is sent, it gets blocked by the server and returns a 403 Forbidden error. I have checked my file permissions, and the code itself is correct.

I strongly suspect that this is being caused by a server-side security rule, most likely mod_security, that is incorrectly flagging this legitimate request as suspicious.

Could you please check the security logs for my account and whitelist my script /_chat_action_handler.php or disable the specific security rule that is causing this block?

Thank you for your assistance.

2

In short, using the word “chat” in filenames is forbidden.

3

Thank you, this solved my problem. My problem was with the files, and you solved it, this solved my problem. My problem was with the filenames and i have fixed it. Thank you.

4

The reason the word chat is blocked, is because infinity free don’t allow live chats hosted here.

That said, you can embed a chat service from elsewhere if you need that functionality