Admin
March 27, 2024, 2:23pm
10
I checked your website, and it seems that there are no files anymore, just a few empty directories.
The hosting volume your website is on suffered a tragic incident that resulted in the loss of all data. So I don’t know when you last checked your website, but it may have been gone since then already:
Can you please share the logs from FileZilla? You shared some logs before, but those clearly showed a wrong IP address.
When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections.
This article explains how to get this information.
You may also want to try some of the things from this article and see if it helps:
Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection.
7 Likes