21 Home directory not available

[javidkhan.tech]

Username (e.g. epiz_XXX) or Website URL

epiz_25942353

Error Message

Command:	USER epiz_25942353
Response:	331 User epiz_25942353 OK. Password required
Command:	PASS **************
Response:	421 Home directory not available - aborting
Error:	Could not connect to server

Other Information

I tried to create a new account as well, ended up with the same error. every account I create, gives me the same error.

[javid90khan]

Been facing the same issue on a different account as well:
epiz_25942447

[UnknownLolz]

Hello there,

An official announcement has just been posted regarding this issue:

421 Home directory not available and other file and folder issues

In the last few weeks, we’ve been busy upgrading websites from our old HDD based storage system to a much faster SSD storage cluster. However, this does mean that all files and folders of all websites have to be copied to the new system, which takes time. Initially, this was done by taking down the entire server before copying the websites. That resulted in this outage from last week. To prevent that kind of downtime, the decision was made to not take down the websites, but instead put the ac…