# Your FTP account quota has been exceeded **URL:** \ **Category:** Hosting Support\ **Created:** [March 16, 2025, 2:37pm UTC](https://forum.infinityfree.com/t/your-ftp-account-quota-has-been-exceeded/107452 "2025-03-16T14:37:49Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [March 16, 2025, 3:52pm UTC](https://forum.infinityfree.com/t/your-ftp-account-quota-has-been-exceeded/107452/6 "2025-03-16T15:52:20Z")
> [@PattonChuck](#): > > |Status:|Connecting to 104.225.12.42:21…| Please read > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307/1): > > ## Check you are connecting to the right IP address > > BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name `ftpupload.net`. > > You can check whether this is the case by checking the logs of your FTP client. If you are using [FileZilla](https://filezilla-project.org/download.php?type=client), and everything is working as it should, you should see a line like this in the logs. > > ```auto > Connecting to 185.27.134.11:21... > > ``` > > If the line shows a different IP address, it means that DNS lookups to the `ftpupload.net` hostname are being intercepted on your network and blocking you from accessing the FTP server. > > You can work around this by using the FTP hostname `ftp.epizy.com` or using the IP address `185.27.134.11`. > > Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues. --- _[View the full topic](https://forum.infinityfree.com/t/your-ftp-account-quota-has-been-exceeded/107452)._