# Your account is temporarily suspended **URL:** \ **Category:** Hosting Support\ **Created:** [July 8, 2026, 3:20pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609 "2026-07-08T15:20:28Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 8, 2026, 3:20pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/1 "2026-07-08T15:20:28Z")
### Website URL [https://ongoday.ru/](https://ongoday.ru/) ### Error Message Last time, my website kept getting suspended because it hit CPU limits. That’s strange because it used to work fine. I disabled almost all PHP snippets and plugins, but it still gets suspended again. Why does this happen, and how is it possible? At the moment, I also need to make a backup to download my website and move it to another host, but I can’t do that because the site gets suspended again. What’s going on? ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [July 8, 2026, 3:47pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/2 "2026-07-08T15:47:34Z")
This will help explain what cpu limit is > [@What does the CPU limit mean](https://forum.infinityfree.com/t/what-does-the-cpu-limit-mean/49328): > > One of the limits InfinityFree enforces is the CPU limit. This article explains what the CPU limit means and how you can control it. What does CPU usage mean and why is it limited In the computer you’re reading this on (regardless of whether that’s a PC, laptop, tablet, phone or something else), there is a processor. This processor, or CPU, does all the calculations for all the programs running on your computer. If these programs use too much processor power, your computer will slow down, possi… If you’re using a plugin like elementor that’s very heavy on CPU usage so could explain hitting the limits > [@Sadovshchikov](#): > > I also need to make a backup to download my website and move it to another host, That’s something we can’t help you with. Once your suspension is up (24 hours) you can do this yourself via ftp. If recommend not visiting your site to try and avoid hitting the CPU limit again Edit: It’s just occurred to me that you could point your custom domain elsewhere so that there’s no traffic going to your site so the CPU usage can’t spike so the CPU usage can’t spike ---
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 8, 2026, 4:00pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/3 "2026-07-08T16:00:10Z")
Yes, but my site worked without any restrictions for a long time and it started this month. Although nothing has changed. > [@dan3008](#): > > Once your suspension is up (24 hours) you can do this yourself via ftp. If recommend not visiting your site to try and avoid hitting the CPU limit again I tried to do this as soon as the restrictions were lifted, and I disabled almost all plugins and PHP snippets. However, before I could even complete the backup, the site was blocked again. Something is definitely strange. If there are any special restrictions on my site? I just want to figure out what’s going on. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [July 8, 2026, 4:13pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/4 "2026-07-08T16:13:54Z")
> [@Sadovshchikov](#): > > If there are any special restrictions on my site? I just want to figure out what’s going on. InfinityFree doesn’t put individual restrictions on accounts. > [@Sadovshchikov](#): > > Something is definitely strange Possibly a ddos attack. CPU usage only happens when a page is loaded, so changing the name servers on your custom domain so they don’t point to InfinityFree, then no traffic will reach your site, and so the CPU usage won’t go up. You can do this even while your account is suspended because infinity free don’t control your domain ---
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 8, 2026, 4:26pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/5 "2026-07-08T16:26:20Z")
Thank you for your time and advice. I appreciate it, and I will try this. Thank you. ---
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 8, 2026, 4:56pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/6 "2026-07-08T16:56:28Z")
> [@dan3008](#): > > You can do this even while your account is suspended because infinity free don’t control your domain Just one more question: if the account is suspended, and I change the DNS (name servers), will the account be automatically reactivated, or do I need to wait after 24 hours? ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [July 8, 2026, 5:38pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/7 "2026-07-08T17:38:25Z")
The account will remain suspended for the 24 hours. but the domain itself will work. However DNS propergation can take up to 72 hours. One more thing. DONT use a backup plugin to take your backup. Those things are really CPU heavy (and can cause account suspensions), and the backup file is usually to big and gets deleted anyway. Instead you’ll need to back it up over FTP, like in this guide: > [@How to backup your website](https://forum.infinityfree.com/t/how-to-backup-your-website/49304): > > Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op… ---
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 9, 2026, 4:22pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/8 "2026-07-09T16:22:40Z")
> [@dan3008](#): > > InfinityFree doesn’t put individual restrictions on accounts. That’s definitely NOT true! You have placed extremely restrictive limitations on my account. After my account was restricted, I disabled ALL plugins and snippets AT ALL!. Following your advice, I was going to use FTP to create a backup. However, before I even had a chance to start the backup, my website was suspended again for another 24 hours. It took just 54 minutes after restriction for my account to be blocked again! Wow, this is an absolute record:(( ![Screenshot 2026-07-09 at 19.29.12](https://forum-cdn.infinityfree.net/original/3X/d/b/db0f18dfd4395ce4ee2ea695ccb89350947c8b41.jpeg) This is incredibly frustrating. PLEASE just allow me enough time to create a backup so I can move my website away from your hosting service. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [July 9, 2026, 6:21pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/9 "2026-07-09T18:21:26Z")
> [@Sadovshchikov](#): > > That’s definitely NOT true! You have placed extremely restrictive limitations on my account. Well I’ve not done anything. I’m just a community member who volunteers my time to support others on the forum. But no InfinityFree don’t put account specific restrictions on you. Your account has the exact same hits and CPU limits as everyone else. These arn’t even set by InfinityFree, but the company that provides the infrastructure it runs on. That company are also the ones who handle suspensions. > [@Sadovshchikov](#): > > Following your advice Did you point your domain away from InfinityFree? Because that was also part of my advice, and it looks like its still pointing to infinity free’s name servers. > [@Sadovshchikov](#): > > before I even had a chance to start the backup, my website was suspended again for another 24 hours I’m guessing your using something like wordpress? And you had to access your site directly (such as the WP\_admin page) to disable plugins ect? If your site was using excessive CPU time, or had an infinite loop causing a CPU overload this would still have triggered it. These 24 hour suspensions are handled by an automated system, that triggers when your account reaches the CPU or Hits limit (or EP failures, but thats less common). Hits is self explanatory, CPU limit is to do with the amount of processor time your site takes when you get a hit. Hitting the CPU limit is less common than hits limit. At this point, your best bet is to point your domain at your new hosting provider, this will make it so no traffic can reach your website, and then do a backup via FTP once your suspension lapses. Because FTP traffic isn’t counted towards your hits or CPU limit you’ll be fine. One thing to note, you’ll want to avoid any hosting provider that uses [IFastNet](https://www.infinityfree.com/go/ifastnet), as they are the ones who provide the underlying infasturcutre and set the limits that are causing you a problem. ---
**Author:** ![Sadovshchikov](https://forum.infinityfree.com/letter_avatar/sadovshchikov/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sadovshchikov](https://forum.infinityfree.com/u/Sadovshchikov)\ **Post date:** [July 10, 2026, 5:41pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/10 "2026-07-10T17:41:47Z")
> [@dan3008](#): > > Did you point your domain away from InfinityFree? Yes, the domain [ongoday.ru](http://ongoday.ru) is no longer pointing to InfinitryFree: ![Screenshot 2026-07-10 at 20.26.15](https://forum-cdn.infinityfree.net/original/3X/4/c/4c0b58a7644f142685bd49e2dea2f8668d3c4765.png) But it didn’t help. Now all plugins and snippets are deactivated. The domain [ongoday.ru](http://ongoday.ru) is no longer pointing to InfinitryFree, but my account is still getting suspended again right after 54 minutes, just like it happened yesterday and the day before. Look, exactly after 54 minutes again: today: ![Screenshot 2026-07-10 at 20.26.49](https://forum-cdn.infinityfree.net/original/3X/8/a/8a4584f348d6d03d62dd24385428394306f65236.png) yesterday: ![Screenshot 2026-07-09 at 19.29.12](https://forum-cdn.infinityfree.net/original/3X/d/b/db0f18dfd4395ce4ee2ea695ccb89350947c8b41.jpeg) I didn’t have time to do anything at all—I didn’t even visit the site, and of course no users could have visited because the domain is now unlinked. Why is my account blocked now? I truly don’t understand. This doesn’t make sense—please help me. What’s going on? I have no way to extract data from my site, it’s just killing me, kill my business. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [July 10, 2026, 7:08pm UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/11 "2026-07-10T19:08:39Z")
> [@Sadovshchikov](#): > > Yes, the domain [ongoday.ru](http://ongoday.ru) is no longer pointing to InfinitryFree: remember this change can take up to 72 hours to take effect everywhere. > [@Sadovshchikov](#): > > it’s just killing me, kill my business. I know its a bit late for this advice now. But if the files are important, you need to keep a backup of them as you go, not wait till there’s a problem, or you want to move your site. Unfortunately, I’m out of ideas now, but hopefully someone else will have some other ideas that can help 🙂 ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 11, 2026, 7:55am UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/12 "2026-07-11T07:55:52Z")
On free hosting, we just track the total CPU usage per account. We do not have any other data that can be used to narrow down what exactly causes the usage. [Premium hosting](https://www.infinityfree.com/premium/) is better in this, but don’t expect miracles. [Premium hosting](https://www.infinityfree.com/premium/) will tell you which processes are active at the moment your usage is high, but that will then just tell you that “a web process” is active, which you can then correlate to the server access logs to see which requests were active at that time. It still won’t tell you exactly which code triggered it. I do see correlation between your website’s hits usage and CPU usage, which does suggest that it’s website traffic generating this CPU usage. I cannot tell you if there are any quick wins to reduce your website’s CPU usage without requiring major changes or affecting functionality. I think that your current website and current traffic is just too much for free hosting, and you should upgrade to [premium hosting](https://www.infinityfree.com/premium/) to get higher limits. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [July 18, 2026, 7:56am UTC](https://forum.infinityfree.com/t/your-account-is-temporarily-suspended/119609/13 "2026-07-18T07:56:20Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.