# Wordpress error **URL:** \ **Category:** Hosting Support\ **Created:** [September 2, 2021, 10:33am UTC](https://forum.infinityfree.com/t/wordpress-error/50790 "2021-09-02T10:33:49Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 10:33am UTC](https://forum.infinityfree.com/t/wordpress-error/50790/1 "2021-09-02T10:33:49Z")
![image](https://forum-cdn.infinityfree.net/original/3X/e/f/ef614c972d5888aeea69b6394fb2f52fa13ec50e.png) this is what is see when i want to access my website ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 11:26am UTC](https://forum.infinityfree.com/t/wordpress-error/50790/2 "2021-09-02T11:26:48Z")
did you get an email from your website regarding **“There has been a critical error on this website”** and the domain you are referring to? That email contains what the errors were and then we can try to fix this. Also next time please fill in the template. ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 11:53am UTC](https://forum.infinityfree.com/t/wordpress-error/50790/3 "2021-09-02T11:53:49Z")
i havent received an email from my website ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 12:04pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/4 "2021-09-02T12:04:25Z")
Can you give a screenshot of the log? This might help you error… > [@Installation failed: There has been a critical error on your website](https://forum.infinityfree.com/t/installation-failed-there-has-been-a-critical-error-on-your-website/49361): > > WordPress supports installing and updating plugins and themes from the official store right through the WordPress admin interface. However, after trying to install or update a large plugin (like WooCommerce) or theme, you may encounter an error like this: Installation failed: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress. This error means that the installation process crashed, and may have l… ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 2, 2021, 1:33pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/5 "2021-09-02T13:33:03Z")
> [@jaikrishna.t](#): > > did you get an email from your website That only works if SMTP mail is setup on the website. Try turning on WordPress debugging mode. ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 10:39am UTC](https://forum.infinityfree.com/t/wordpress-error/50790/6 "2021-09-02T10:39:06Z")
There has been a critical error on this website. Please check your site admin email inbox for instructions. [Learn more about debugging in WordPress.](https://wordpress.org/support/article/debugging-in-wordpress/) this is the message i get when i try access my website how can i solve it? ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 11:26am UTC](https://forum.infinityfree.com/t/wordpress-error/50790/7 "2021-09-02T11:26:06Z")
did you get an email from your website regarding **“There has been a critical error on this website”** and the domain you are referring to? That email contains what the errors were and then we can try to fix this. Also next time please fill in the template. ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 12:08pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/8 "2021-09-02T12:08:00Z")
This might help you, to debug if you’re interested! > [@](#): > > [A Guide to Using WordPress Logs to Track Errors (pagely.com)](https://pagely.com/blog/wordpress-logs-track-errors-guide/) ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 1:36pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/9 "2021-09-02T13:36:51Z")
i just tried this and it hasnt helped at all ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 1:42pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/10 "2021-09-02T13:42:30Z")
@Greenreader9 how do i turn on wordpress debugging mode? ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 1:50pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/11 "2021-09-02T13:50:36Z")
@jaikrishna.t ![image](https://forum-cdn.infinityfree.net/original/3X/3/e/3e12cf253d2e31535cf7f200e5f3d8217a9af97f.png) this is what i see ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 2, 2021, 1:56pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/12 "2021-09-02T13:56:34Z")
> [@anon72565412](#): > > wordpress debugging mode? > **[Debugging in WordPress](https://wordpress.org/documentation/article/debugging-in-wordpress/)** > > Debugging PHP code is part of any project, but WordPress comes with specific debug systems designed to simplify the process as well as standardize code across the core, plugins and themes. This page describes the various debugging tools in WordPress... > [@anon72565412](#): > > i just tried this and it hasnt helped at all What is “this” Also, please don’t create multiple topics. ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 2:07pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/13 "2021-09-02T14:07:43Z")
@Greenreader9 still not helping, i have copied the entire debugging code to my wp-config.php file but my website is still behaving the same ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 2:18pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/14 "2021-09-02T14:18:04Z")
after enabling debugging mode, a new file named **`debug.log`** will be available. can u send a screenshot of that? It is basically the log we can look at if the email was not received! ![image](https://forum-cdn.infinityfree.net/original/3X/0/6/06bab47e71093e4ecd5a9949b535499446c70330.png) ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 2:24pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/15 "2021-09-02T14:24:12Z")
@jaikrishna.t i dont seem to find the file this is how i have edited the config.php file, and yet i cant see the folder “debug.log” ![image](https://forum-cdn.infinityfree.net/original/3X/0/e/0e51a32af22a09c2fab10cb7bc1f02c4a204ba6e.png) ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [September 2, 2021, 2:42pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/16 "2021-09-02T14:42:56Z")
@anon72565412, The configuration seems to fine! But I don’t have a reason why the log file doesn’t show up🤔. Btw, is this a new website? If it is, I recommend you to reinstall WordPress. Next time while using WordPress, please install WP Mail SMTP and setup, so that next time if such an error occurs, you can find the issue easily then! Whenever I got such an error, I had been following this Kinsta Guide; and It worked for me almost everytime… [How to Fix the “There Has Been a Critical Error on Your Website” Error (kinsta.com)](https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 2, 2021, 2:47pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/17 "2021-09-02T14:47:32Z")
I don’t know what you did, but all debug options were set to `false`. After changing them to `true`, the following error message was generated: > **Warning** : require\_once(/home/vol14\_7/epizy.com/epiz\_25978019/htdocs/wp-content/plugins/updraftplus/options.php): failed to open stream: No such file or directory in **/home/vol14\_7/epizy.com/epiz\_25978019/htdocs/wp-content/plugins/updraftplus/updraftplus.php** on line **219** > > **Fatal error** : require\_once(): Failed opening required ‘/home/vol14\_7/epizy.com/epiz\_25978019/htdocs/wp-content/plugins/updraftplus/options.php’ (include\_path=‘.:/usr/share/pear/’) in **/home/vol14\_7/epizy.com/epiz\_25978019/htdocs/wp-content/plugins/updraftplus/updraftplus.php** on line **219** So it seems that the `updraft` plugin was corrupted. You can disable it like this and restore access to your website: > [@Installation failed: There has been a critical error on your website](https://forum.infinityfree.com/t/installation-failed-there-has-been-a-critical-error-on-your-website/49361#deactivating-a-broken-plugin-2): > > WordPress supports installing and updating plugins and themes from the official store right through the WordPress admin interface. However, after trying to install or update a large plugin (like WooCommerce) or theme, you may encounter an error like this: Installation failed: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress. This error means that the installation process crashed, and may have l… After that, you can try to reinstall it. That said, I would recommend against installing Updraft. Script time limits and file size limits prevent such scripts from working correctly here, and creating the backups uses a ton of CPU and IO power and is frequently the cause of repeated suspensions for hitting those limits. ---
**Author:** ![anon72565412](https://forum.infinityfree.com/letter_avatar/anon72565412/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon72565412](https://forum.infinityfree.com/u/anon72565412)\ **Post date:** [September 2, 2021, 2:53pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/18 "2021-09-02T14:53:37Z")
@Admin really helped. thanks my website is up and running ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [September 9, 2021, 2:54pm UTC](https://forum.infinityfree.com/t/wordpress-error/50790/19 "2021-09-09T14:54:30Z")
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