Hello, my WordPress website is showing “Error establishing a database connection.” My website files are still present in the htdocs folder. My wp-config.php contains the database name if0_43007888_wp424, but the MySQL Databases section currently shows “No databases found on this account.” Please check whether my existing database still exists and whether it can be restored or reconnected. I do not want to create a new empty database because I need my existing WordPress website data. Thank you.
The issue you are experiencing are actually two unrelated ones.
Your website cannot connect to the database seems to be caused by the database servers being down, not because “I cannot see it in my dashboard”.
You cannot see the database in the dashboard is a known issue that database created by Softaculous will be invisible. You will want to recreate the database with the same name, as doing so will not overwrite anything but just link the database back to you.
I do recommend to just wait as of now instead of attempting anything to avoid corruptions.
There have been a number of reports concerning databases that are missing, notably WordPress databases created with Softaculous. I don’t know what happened to them yet, but clearly something has happened, so I’ve submitted a request upstream to look into it.
Just wanted to post an update here in case you didn’t see the issue on the status page.
The issue was identified as a database permission issue. The bug has been identified and resolved, and the fix has been retroactively applied to affected websites.
This means that the databases that had disappeared were not actually lost. They have been recovered, are fully accessible, and your website should now be working again.