# Woocommerce importer error
**URL:** https://forum.infinityfree.com/t/woocommerce-importer-error/78751
**Category:** Hosting Support
**Created:** [July 9, 2023, 1:58pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751 "2023-07-09T13:58:50Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 1:58pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/1 "2023-07-09T13:58:50Z")
### Website URL
[https://thealidev.epizy.com/](https://thealidev.epizy.com/)
### Error Message
Woocommerce importer got stuck on imported products screen
And it says “adding new attribute failed.”
Idk what is problem
Can you tell me a solution
I also tried splitting csv
### Other Information
Specified in error msg
---
### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [July 9, 2023, 4:08pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/2 "2023-07-09T16:08:08Z")
Hi and welcome to the forum
What is your version of woo ?
I see you are not the only one with this problem
> **[Version 7.8.0 creates a “Adding new attribute failed.” error](https://wordpress.org/support/topic/version-7-8-0-creates-a-adding-new-attribute-failed-error/)**
>
> Support » Plugin: WooCommerce » Version 7.8.0 creates a “Adding new attribute failed.” error Version 7.8.0 creates a “Adding new attribute failed.” error Resolve…
In short, some solved it by updating [to the latest version](https://developer.woocommerce.com/2023/06/27/woocommerce-7-8-1-fix-release/)
or rollback to version 7.7.2
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### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 4:09pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/3 "2023-07-09T16:09:27Z")
Ok
I try and tell you
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### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 4:16pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/4 "2023-07-09T16:16:54Z")
I still struck on import screen
But the error you mentioned got solved
But why am i struck
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### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 4:20pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/5 "2023-07-09T16:20:06Z")
Why is importer struck on infinity free @Oxy
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### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [July 9, 2023, 4:28pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/6 "2023-07-09T16:28:25Z")
> [@thealidev](#):
>
> Woocommerce importer got stuck
There may be:
- insufficient memory for WP and Woo (the hosting limit is 128MB)
- as well as the limit on the maximum execution time for PHP (60sec)
- conflict with some plugins (try disabling all plugins)
* * *
Try enabling debugging and see what you get
> **[Debugging - WooCommerce](https://woo.com/document/woocommerce-product-search/api/debugging/)**
>
> The constants documented here can be defined in your site’s wp-config.php. For other constants that you can use to fine-tune certain aspects of the search engine, please refer to the section on Constants. How to enable Debugging Add the following...
---
### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 4:51pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/7 "2023-07-09T16:51:27Z")
[09-Jul-2023 16:46:56 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:46:56 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:46:56 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:46:58 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:46:58 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:46:58 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:47:03 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:47:03 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:47:03 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:47:04 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:47:04 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:47:04 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:48:47 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:48:47 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:48:47 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:48:48 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:48:48 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:48:48 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:49:23 UTC] PHP Warning: mysqli\_real\_connect(): (HY000/1203): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2019
[09-Jul-2023 16:49:23 UTC] PHP Deprecated: mysql\_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
[09-Jul-2023 16:49:23 UTC] PHP Warning: mysql\_connect(): User 32717021\_a already has more than ‘max\_user\_connections’ active connections in /home/vol5\_3/epizy.com/epiz\_32717021/htdocs/wp-includes/class-wpdb.php on line 2051
---
### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [July 9, 2023, 4:53pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/9 "2023-07-09T16:53:32Z")
> [@How to fix max\_user\_connections problem](https://forum.infinityfree.com/t/how-to-fix-max-user-connections-problem/16247/3):
>
> The “max\_user\_connections” limit it set to prevent a single account from creating a ton of connections to the database and overloading the server, causing problems for everyone else. Increasing the maximum number of connections would be the easy solution. But unless you host your own database server, you can’t change that limit. Note that this is a MySQL restrictions, not a PHP restriction. Instead, there are some other things you could try: If you have multiple websites on the same account,…
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### Author:  [@thealidev](https://forum.infinityfree.com/u/thealidev)
#### Post date: [July 9, 2023, 4:55pm UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/10 "2023-07-09T16:55:29Z")
How to export whole mysql and import to new one
I will host and set it myself
And also tell me solution of problem after new db @Oxy
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### Author:  [@SpookyKipper](https://forum.infinityfree.com/u/SpookyKipper)
#### Post date: [July 10, 2023, 6:03am UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/11 "2023-07-10T06:03:46Z")
Go in to phpMyAdmin, select your db, click export.
it will give you a .sql file
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [July 17, 2023, 6:04am UTC](https://forum.infinityfree.com/t/woocommerce-importer-error/78751/12 "2023-07-17T06:04:19Z")
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