Thank you for sending the tracert results. They show that your computer can connect to our network, which is a good start.
In order to figure out what’s going on, I need a bit more information from FileZilla. Previously, FileZilla showed the relevant logs by default, but they have hidden it now.
To retrieve the right logs from FileZilla, can you please:
- Open FileZilla.
- Go to Edit → Settings…
- Click Debug on the right.
- Change the option “Debug information in message log” to “2 - Info”.
- Click OK in the bottom left corner of the popup to save.
- Try to setup an FTP connection as usual.
- Copy the contents of the log panel (the one at the top of the screen with the colored text) and paste it to a reply here.