# Why is uploading and extracting zips broken **URL:** \ **Category:** Hosting Support\ **Created:** [November 19, 2023, 3:51am UTC](https://forum.infinityfree.com/t/why-is-uploading-and-extracting-zips-broken/86384 "2023-11-19T03:51:24Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [November 19, 2023, 8:56am UTC](https://forum.infinityfree.com/t/why-is-uploading-and-extracting-zips-broken/86384/6 "2023-11-19T08:56:33Z")
> [@How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… Uploading ZIP files is not recommended, as the online file manager is known to have issues with them. Instead, you can unzip the file locally and upload its contents via FTP as suggested above. --- _[View the full topic](https://forum.infinityfree.com/t/why-is-uploading-and-extracting-zips-broken/86384)._