Why is my ticket being ignored

[inquiry.mohre-gov-ae.rf.gd] Website URL

(Why is my ticket getting ignored and closed)

My ticket is being ignored!

(My Website got suspended and when i rased ticket the support ticket keep saying *icket status changed to Pending at October 21, 2024, 5:59 am

Please do reply to this ticket if you have any further queries and we will happily assist.

*Staff wrote at 2024-10-21 09:59 (8 minutes ago) specify the URL of the site on which you are experiencing the problem)

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Website URL

The URL of my site is inquiry.mohre-gov-ae.rf.gd
On 21 Augusr 2024 I noticed that my account has been suspended. No reason was given, just a list of possible reasons, but I don’t know which one is the applicable one. I submitted support ticket # 920364 Since then, instead of a reply, I just keep getting what appears to be non-human generated messages saying the same thing each time - that the ticket status was changed to pending with a new date, but no substantive reply to help me deal with the suspension. Each time the following line is appended to the message: "
Please do reply to this ticket if you have any further queries and we will happily assist." I keep replying, but get nothing but the same advice about the ticket status having been changed to pending. Please, can I get a reply to this from a real humn so I can do something about the reason for the suspension before it is too late and, hopefully, getting the suspension lifted?

Please have patience. The account review staff are a small team, and it can take them multiple days to respond to your inquiry. Continuously replying to the ticket before they respond isn’t going to help.

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