# Why I can't access my website created through infinity free and I can't use WordPress
**URL:** https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393
**Category:** Hosting Support
**Created:** [June 4, 2021, 4:44pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393 "2021-06-04T16:44:38Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 4:44pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/1 "2021-06-04T16:44:38Z")
Username: epiz\_28786754
Label: Website for [chintamani.lovestoblog.com](http://chintamani.lovestoblog.com)
Domain: [chintamani.lovestoblog.com](http://chintamani.lovestoblog.com)
This are my details,
I want to know that why I can’t use this website for WordPress. I want to just use the WordPress. I have installed it and used it for few time and I leave from there and tried to use it again by by correct way,
But I have got to suspended domain website, but I can see clearly that my website is active in my client area please help me with this problem and tell me the solution in brief.
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### Author:  [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)
#### Post date: [June 4, 2021, 4:49pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/2 "2021-06-04T16:49:36Z")
Read the pinned **topics!**!!!
> [@Website IPs 185.27.134.116 and 185.27.134.98 are down](https://forum.infinityfree.com/t/various-website-ips-are-down/46226/):
>
> IMPORTANT: Please read the [Outage Communication Rules](https://forum.infinityfree.com/t/read-first-outage-communication-rules/46444) before posting! Since some time earlier today (June 3), the website IPs 185.27.134.116 and 185.27.134.98 have been down. If your website is on one of these IPs, you may see errors like this: ERR\_CONNECTION\_TIMED\_OUT The connection has timed out Error 522: Connection timed out You can view the website IP address of your hosting account in the client area. This issue is caused by a storage issue on the server. The storage is currently bei…
> [@Active domain names redirect to suspendeddomain.org](https://forum.infinityfree.com/t/active-domain-names-redirect-to-suspendeddomain-org/46224/):
>
> IMPORTANT: Please read the [Outage Communication Rules](https://forum.infinityfree.com/t/read-first-outage-communication-rules/46444) before posting! Likely as a result of [outage from this morning](https://forum.infinityfree.com/t/epizy-com-database-server-is-down/46105), some active domain names are redirecting to [suspendeddomain.org](http://suspendeddomain.org) or [suspended-website.com](http://suspended-website.com). This issue affects many domain names, it’s unclear what makes a domain affected or not. To fix this, simply deactivate the hosting account from your client area (through the Edit Account menu) and reactivate it afterwards. This should correctly restore your domain names to working order. …
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### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 5:04pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/5 "2021-06-04T17:04:01Z")
I did not see any error type error-connection-timed-out but I want to when I am able to work on WordPress. I just using this hosting for using yoast SEO plugin in WordPress. Please tell me when and how can I become able to use the website to use WordPress.
Yes, I created account in your account on 3rd of June and sign out that time and later I back to this website later at 3rd June.
Yes, when I search for my created website, I redirect to suspended domain website
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### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 5:59pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/6 "2021-06-04T17:59:10Z")
IPs 185.27.134.116 and 185.27.134.98 I have one of this IP please tell me what to do I just want to use the WordPress please answer me
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [June 4, 2021, 6:06pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/7 "2021-06-04T18:06:47Z")
> [@anon45502558](#):
>
> I have one of this IP
No, you don’t. Your website IP address is listed in the client area. For you hosting account, that’s 185.27.134.138.
* * *
As for your issue itself, it looks like your htdocs folder is gone. I created a new, empty folder for you, but you will have to setup a website on it yourself.
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### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 6:11pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/8 "2021-06-04T18:11:37Z")
I want to how to setup account, please tell me about it
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [June 4, 2021, 6:12pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/9 "2021-06-04T18:12:42Z")
Your account is already setup.
If you want to setup WordPress, Softaculous is the easiest way to do that.
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### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 6:13pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/10 "2021-06-04T18:13:56Z")
Am I need to install it again,if yes then it shows error as that it is installed in htdocs folder
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [June 4, 2021, 6:21pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/11 "2021-06-04T18:21:30Z")
Uninstall WP with softaculous, than re-install it.
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### Author:  [@anon45502558](https://forum.infinityfree.com/u/anon45502558)
#### Post date: [June 4, 2021, 6:38pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/12 "2021-06-04T18:38:03Z")
Okay, it has worked thanks for suggestion. I want to know that will I face this issue facing now again in future
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [June 4, 2021, 6:49pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/13 "2021-06-04T18:49:23Z")
> [@anon45502558](#):
>
> I want to know that will I face this issue facing now again in future
???
Hopefully never. This was most likely caused by the server upgrade. Make sure to always keep a backup so you never permanently lose anything!
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [June 11, 2021, 6:50pm UTC](https://forum.infinityfree.com/t/why-i-cant-access-my-website-created-through-infinity-free-and-i-cant-use-wordpress/46393/14 "2021-06-11T18:50:11Z")
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