# Why can't the control panel be opened?

**URL:** <https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412>\
**Category:** Hosting Support\
**Created:** [April 26, 2021, 11:38am UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412 "2021-04-26T11:38:20Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![anon55752017](https://forum.infinityfree.com/letter_avatar/anon55752017/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon55752017](https://forum.infinityfree.com/u/anon55752017)\
**Post date:** [April 26, 2021, 11:38am UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/1 "2021-04-26T11:38:20Z")

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Why can’t the control panel be opened?Why can’t the control panel be opened? This is what happens when you open it

The tour guide was replaced. It’s the same with any extensions

 ![1](https://forum-cdn.infinityfree.net/original/2X/a/aa44de52a28440a236101c12760924ae34191407.png) ![2](https://forum-cdn.infinityfree.net/original/2X/f/f78ba8d394d1e7afa7b1776eb1ce84e764f8c9a1.png)

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**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\
**Post date:** [April 26, 2021, 12:19pm UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/2 "2021-04-26T12:19:00Z")

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Explain exactly. At me works. Retry now

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [April 26, 2021, 1:18pm UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/3 "2021-04-26T13:18:03Z")

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Hmm, it loaded for me, so maybe try a different browser, disable adblockers (don’t think that will help, but worth a shot), or clear your cache.

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**Author:** ![TigerMANEK426](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/tigermanek426/32/12600_2.png) [@TigerMANEK426](https://forum.infinityfree.com/u/TigerMANEK426)\
**Post date:** [April 26, 2021, 1:45pm UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/4 "2021-04-26T13:45:53Z")

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Thats interesting that its only throwing a 500 error for you. It must be related to some sort of caching.

Like @Greenreader9, try a different browser or device.

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [April 27, 2021, 10:13am UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/5 "2021-04-27T10:13:39Z")

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It could be a temporary issue with the control panel or an issue with your account?

Do you still experience this issue? And what is the username of the account on which you experience this issue?

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**Author:** ![anon55752017](https://forum.infinityfree.com/letter_avatar/anon55752017/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon55752017](https://forum.infinityfree.com/u/anon55752017)\
**Post date:** [April 27, 2021, 11:43am UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/6 "2021-04-27T11:43:21Z")

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Refresh again and you can enter. But every time you enter, you have to refresh it again

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [April 27, 2021, 12:59pm UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/7 "2021-04-27T12:59:22Z")

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Try a different browser.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [May 12, 2021, 12:59pm UTC](https://forum.infinityfree.com/t/why-cant-the-control-panel-be-opened/44412/8 "2021-05-12T12:59:32Z")

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