When I upload zip and extract it it's not getting extracted

[alphateam]

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when I upload zip file and try to extract it it’s not getting extracted pls help me to fix it

(please share the FULL error message you see)

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[KangJL]

No, you extract it locally then upload it via ftp (filezilla) instead

[lovebug]

@alphateam I dont use the file manager myself but i thought i would give it a try to verify the issue you are having

i uploaded the zip (12K) and clicked the option to unzip after upload but it got to 50% and then sat there forever

it looks like the file manager has a problem so for now you will have to unzip your files locally and upload via ftp

[alphateam]

How can I do that could you explain me pls

[lovebug]

i probably dont need to explain how to extract a zip file on your computer

as for the ftp upload this guide written by admin explains everything perfectly

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…