# When I upload zip and extract it it's not getting extracted **URL:** \ **Category:** Hosting Support\ **Created:** [July 23, 2022, 4:01pm UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353 "2022-07-23T16:01:06Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anon20198856](https://forum.infinityfree.com/letter_avatar/anon20198856/32/6_449c533f586939b6e5f246632a46421f.png) [@anon20198856](https://forum.infinityfree.com/u/anon20198856)\ **Post date:** [July 23, 2022, 4:01pm UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/1 "2022-07-23T16:01:06Z")
### Username (e.g. epiz\_XXX) or Website URL (please specify the website or account you are asking about) ### when I upload zip file and try to extract it it’s not getting extracted pls help me to fix it (please share the FULL error message you see) ### Other Information (other information and details relevant to your question) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 23, 2022, 4:02pm UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/2 "2022-07-23T16:02:38Z")
No, you extract it locally then upload it via ftp (filezilla) instead ---
**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\ **Post date:** [July 24, 2022, 9:23am UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/3 "2022-07-24T09:23:59Z")
@anon20198856 I dont use the file manager myself but i thought i would give it a try to verify the issue you are having i uploaded the zip (12K) and clicked the option to unzip after upload but it got to 50% and then sat there forever ![image](https://forum-cdn.infinityfree.net/original/3X/3/1/31434a8a62814c62f9cc7b010b071106a2099764.png) it looks like the file manager has a problem so for now you will have to unzip your files locally and upload via ftp ---
**Author:** ![anon20198856](https://forum.infinityfree.com/letter_avatar/anon20198856/32/6_449c533f586939b6e5f246632a46421f.png) [@anon20198856](https://forum.infinityfree.com/u/anon20198856)\ **Post date:** [July 24, 2022, 9:36am UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/4 "2022-07-24T09:36:13Z")
How can I do that could you explain me pls ---
**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\ **Post date:** [July 24, 2022, 10:20am UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/5 "2022-07-24T10:20:55Z")
i probably dont need to explain how to extract a zip file on your computer 😉 as for the ftp upload this guide written by admin explains everything perfectly > [@How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [July 31, 2022, 10:21am UTC](https://forum.infinityfree.com/t/when-i-upload-zip-and-extract-it-its-not-getting-extracted/64353/6 "2022-07-31T10:21:44Z")
Closed on July 31, 2022, 10:21am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.