# Websites down (Connection Timed Out / 502 Bad Gateway) - FTP and File Manager not working **URL:** \ **Category:** System Issues\ **Created:** [August 11, 2021, 6:02pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756 "2021-08-11T18:02:18Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 14, 2021, 1:22pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/31 "2021-08-14T13:22:43Z")
That’s exactly it! We already remove accounts for inactivity for this exact reason. We even reduced the inactivity time recently. It used to be 60 days (but was advertised as 30 days) but is now actually 30 days. So if your account gets no visitors in 30 days, it’s suspended and deleted later. New, big servers were added a few months ago, but since these servers were empty, most new accounts were automatically sent to those servers. People then wanted to setup their website on their new account, so you get a lot of FTP traffic, Softaculous installations and so on all putting pressure on the new server. Once a website is actually set up, the load on the server is much less. iFastNet is working on adding a lot of capacity soon which should be able to handle all this load without any issues. ---
**Author:** ![anon9952058](https://forum.infinityfree.com/letter_avatar/anon9952058/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon9952058](https://forum.infinityfree.com/u/anon9952058)\ **Post date:** [August 14, 2021, 8:27pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/32 "2021-08-14T20:27:58Z")
Hello, I am not being able to access neither my website (timed out error) nor file manager, basically experiencing the same problems as the August 11 outage. Any help or reply on the subject would be appreciated. Username epiz\_29299866 Main Domain [qt1sooy5.epizy.com](http://qt1sooy5.epizy.com) Website IP 185.27.134.34 Thank you in advance. ---
**Author:** ![anon41716461](https://forum.infinityfree.com/letter_avatar/anon41716461/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon41716461](https://forum.infinityfree.com/u/anon41716461)\ **Post date:** [August 14, 2021, 9:32pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/33 "2021-08-14T21:32:04Z")
Seems 185.27.134.34 is down again. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 14, 2021, 9:58pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/35 "2021-08-14T21:58:56Z")
> [@anon41716461](#): > > 185.27.134.34 Yes, it look down again. When agreeing, please make sure to include a domain me that can be checked. Thanks ---
**Author:** ![anon32189372](https://forum.infinityfree.com/letter_avatar/anon32189372/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon32189372](https://forum.infinityfree.com/u/anon32189372)\ **Post date:** [August 15, 2021, 4:21am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/37 "2021-08-15T04:21:39Z")
I made a backup in the last time, so accidentally caused the site to stop, can you forgive me? Hello, i had no access to my website (timeout error) or file manager and basically went through the same problem with the August 14 power outage. I’m sorry, it’s probably because I’ve done the site backup again, and we would appreciate any help or answer on this question. Epiz 29422733 Domain name [[Oa3tf1xp.epizy.com](http://Oa3tf1xp.epizy.com) ] IP 185.27.134.33 Thank you in advance. ---
**Author:** ![anon93623433](https://forum.infinityfree.com/letter_avatar/anon93623433/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon93623433](https://forum.infinityfree.com/u/anon93623433)\ **Post date:** [August 15, 2021, 9:17am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/39 "2021-08-15T09:17:50Z")
Please help. My IP Address is : 185.27.134.34 and my domain name is: greenmart.ga ---
**Author:** ![anon32189372](https://forum.infinityfree.com/letter_avatar/anon32189372/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon32189372](https://forum.infinityfree.com/u/anon32189372)\ **Post date:** [August 15, 2021, 9:29am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/40 "2021-08-15T09:29:27Z")
Web site backups take up CPU, which can cause power outages, especially for sites that exceed a certain capacity ---
**Author:** ![Endvad](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/endvad/32/18162_2.png) [@Endvad](https://forum.infinityfree.com/u/Endvad)\ **Post date:** [August 15, 2021, 10:29am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/41 "2021-08-15T10:29:47Z")
Sorry but my website always have some errors like timed out and the others errors mentionned in your first message (FTP and File Manager): [Imgur: The magic of the Internet](https://imgur.com/a/IXjC2Nb) Can you help me please, perhaps reboot my server ? Infos: Username epiz\_29086342 Label OOT Speedrun Fr Main Domain [phnoufgv.epizy.com](http://phnoufgv.epizy.com) Website IP 185.27.134.34 Hosting Volume vol17\_2 Created on 2021-07-08 ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 15, 2021, 1:16pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/43 "2021-08-15T13:16:14Z")
@Endvad, your website is suspended, so it is not affected by an outage. Please check the client area for details. @anon93623433, the issue is with you (On your end) since the IP you provided is working. Please check your website for suspensions, or code that is not working properly. @anon32189372, this is not your fault. People make full backups all the time (And it is recomended that you do so). Also, please provide the actual domain of your account, as the “Main Domain” is not helpful in troubleshooting. ---
**Author:** ![Endvad](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/endvad/32/18162_2.png) [@Endvad](https://forum.infinityfree.com/u/Endvad)\ **Post date:** [August 15, 2021, 4:35pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/44 "2021-08-15T16:35:22Z")
Sorry but nothing is marked about the server shutdown in the client area. I don’t understand what i must do. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 15, 2021, 5:18pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/45 "2021-08-15T17:18:40Z")
Can you post your actual domain? The main domain (What I think you posted, not positive) always shows the suspended page. Your screenshot shows a different domain (That I can read). Can you post the domain from th screenshot? Thanak ---
**Author:** ![Endvad](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/endvad/32/18162_2.png) [@Endvad](https://forum.infinityfree.com/u/Endvad)\ **Post date:** [August 15, 2021, 5:22pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/46 "2021-08-15T17:22:02Z")
[Imgur: The magic of the Internet](https://imgur.com/a/4CCMxxl) Look at 😉 ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 15, 2021, 5:34pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/47 "2021-08-15T17:34:54Z")
I can’t. That’s why I asked you to type it. ![image](https://forum-cdn.infinityfree.net/original/3X/9/9/991a090d4dcd569fcdfd517a27dd1202c6e35756.jpeg) ---
**Author:** ![Endvad](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/endvad/32/18162_2.png) [@Endvad](https://forum.infinityfree.com/u/Endvad)\ **Post date:** [August 15, 2021, 5:38pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/48 "2021-08-15T17:38:45Z")
It’s ootspeedrun.gq ---
**Author:** ![Endvad](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/endvad/32/18162_2.png) [@Endvad](https://forum.infinityfree.com/u/Endvad)\ **Post date:** [August 16, 2021, 6:31am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/49 "2021-08-16T06:31:28Z")
Thanks a lot ! An Admin have repaired my Website ! He works again ! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 16, 2021, 11:53am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/51 "2021-08-16T11:53:01Z")
Please note that I wrote the following in the original announcement: > [@Admin](#): > > Some of you may have noticed that more outages are happening recently, especially on some of the IP address listed above. > > That is because these issues are caused by capacity and load balancing issues on the platform. iFastNet is well aware of this and additional capacity will be brought online soon. > > Unfortunately, until then, if you are on any of these IPs, you may experience more outages like this in the coming time. Know that we are on top of this and are doing our best to get this resolved once and for all. This means the IP addresses listed in the message may go down again. The cause and symptoms are always the same. This is a known issue and everyone is doing what they can to get fixed permanently. Please do not keep posting here with posts like “it’s down again!”, “it’s up again!”. We know that this happens and This is a real issue with real impact to real websites. Sites should not be down so frequently, but it’s the reality right now. * * * At the time of writing, all IP addresses are up again. But once again, they can go down again until additional capacity is added. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 27, 2021, 3:20pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/54 "2021-08-27T15:20:36Z")
---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 28, 2021, 9:02am UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/55 "2021-08-28T09:02:49Z")
I added 185.27.134.57 to the list of affected IP addresses. It seems to suffer from the same issues. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 9, 2021, 4:14pm UTC](https://forum.infinityfree.com/t/websites-down-connection-timed-out-502-bad-gateway-ftp-and-file-manager-not-working/49756/62 "2021-09-09T16:14:08Z")
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