# Website unreachable – ERR\_CONNECTION\_TIMED\_OUT
**URL:** https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938
**Category:** Hosting Support
**Created:** [September 27, 2026, 7:19am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938 "2026-09-27T07:19:58Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@PihusBoutique](https://forum.infinityfree.com/u/PihusBoutique)
#### Post date: [September 27, 2026, 7:19am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/1 "2026-09-27T07:19:58Z")
### Website URL
[http://pihusboutique.infinityfree.io](http://pihusboutique.infinityfree.io)
### Error Message
ERR\_CONNECTION\_TIMED\_OUT
The website [pihusboutique.infinityfree.io](http://pihusboutique.infinityfree.io) takes too long to respond.
I also tested the hosting server IP directly:
The same ERR\_CONNECTION\_TIMED\_OUT error occurs when accessing the server IP directly.
### Other Information
Hosting Account: if0\_43021465
Website IP: 185.27.134.101
Hosting Volume: vol7\_2
The hosting account status is Active.
All website files have been uploaded to /htdocs.
The MySQL database was successfully created and website.sql was imported successfully.
I tested the website and it gives ERR\_CONNECTION\_TIMED\_OUT.
I also tested the server IP directly, and it gives the same connection timeout.
Please check whether there is any server-side or IP-side connectivity issue with my hosting account/server.
---
### Author:  [@PihusBoutique](https://forum.infinityfree.com/u/PihusBoutique)
#### Post date: [September 27, 2026, 7:53am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/3 "2026-09-27T07:53:07Z")
Hello, I’m following up on this issue. My website is still showing ERR\_CONNECTION\_TIMED\_OUT and is completely unreachable. Could you please check if there is any server-side or IP-side connectivity issue with my hosting account/server? This is affecting my website launch. I would appreciate it if you could check it as soon as possible. Thank you.
---
### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [September 27, 2026, 9:31am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/4 "2026-09-27T09:31:08Z")
Welcome to the community forum.
Please be aware that this is not a support ticket system, and none of us are InfinityFree staff (with the exception of admin) so we can’t check server side issues.
However, looking at your site, I get a 403 error.
Can you check that you’ve got an index.php or index.html file in the root of your htdocs folder?
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [September 27, 2026, 9:33am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/5 "2026-09-27T09:33:45Z")
I have checked your website and I don’t get this error. I do get a 403 Forbidden error, but that’s caused by your website not having a valid index.php or index.html file, not a server block. So it’s not a problem with anything on our hosting being down.
What’s more likely is that the connection between your browser and your website is being blocked somewhere. It could be caused by your IP address being blocked on our end due to unusual behavior, or by a security filter of some kind on your end.
If the block is on our end, it should resolve itself automatically after 24 hours. If the block is on your end, we can’t say, you should check that with whoever is doing the blocking.
A good first thing to check is to see if you can reproduce the issue on a different device. Do you get the same issue on your computer and on your phone? On wifi and on mobile data? Are you able to access it over a VPN?
---
### Author:  [@PihusBoutique](https://forum.infinityfree.com/u/PihusBoutique)
#### Post date: [September 27, 2026, 10:55am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/6 "2026-09-27T10:55:21Z")
Hi,
Thank you for checking my website.
I have tested the website on both my computer and my phone, using both Wi-Fi and mobile data. In all cases, I am still getting `ERR_CONNECTION_TIMED_OUT` / connection refused.
I have also uploaded a valid `index.php` file to the `htdocs` directory as suggested.
Could you please check whether my IP address or website is currently blocked by any InfinityFree security filter, and if so, please remove the block if possible?
**Website:** [pihusboutique.infinityfree.io](http://pihusboutique.infinityfree.io)
**Account:** if0\_43021465
Please let me know if you need any additional information from my side.
Thank you.
My current public IPv4 address is: --REDACTED–
Could you please check whether this IP is blocked by the InfinityFree security system?
---
### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [September 27, 2026, 11:50am UTC](https://forum.infinityfree.com/t/website-unreachable-err-connection-timed-out/120938/7 "2026-09-27T11:50:50Z")
It now seems to be working for me:
If your IP was blocked, I would have expected a 403 error not a timeout error.
Its more likely that your isp is blocking the [IninityFree.io](http://IninityFree.io) domain
also please don’t share your IP address. From that info, people can find your rough location.