# Website not loading **URL:** \ **Category:** Hosting Support\ **Created:** [August 25, 2022, 3:16pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428 "2022-08-25T15:16:19Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 25, 2022, 3:16pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/1 "2022-08-25T15:16:19Z")
> **[Waqaram - Pakistan's Next-Generation Digital Marketplace](https://www.waqaram.com/)** > > Shop 15,000+ digital and physical products on Pakistan's most advanced marketplace. Buy, sell, and earn with revolutionary features that put you first. (please specify the website or account you are asking about) ### Error Message # This site can’t be reached **[waqaram.com](http://waqaram.com)** unexpectedly closed the connection. (please share the FULL error message you see) ### Other Information I have renewed my godaddy domain name and after that my website is not loading. I have contacted godaddy and they say your name servers are not with us so you have to contact your hosting provider. Please help ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 25, 2022, 3:23pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/2 "2022-08-25T15:23:58Z")
It is working fine for me. I see a WordPress error page with a ton of error messages. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [August 25, 2022, 3:24pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/3 "2022-08-25T15:24:53Z")
This is what I see ![image](https://forum-cdn.infinityfree.net/original/3X/4/3/43d292c38c4a0f09280a28f720f7df410708e4e3.png) These may help > [@Installation failed: There has been a critical error on your website](https://forum.infinityfree.com/t/installation-failed-there-has-been-a-critical-error-on-your-website/49361): > > WordPress supports installing and updating plugins and themes from the official store right through the WordPress admin interface. However, after trying to install or update a large plugin (like WooCommerce) or theme, you may encounter an error like this: Installation failed: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress. This error means that the installation process crashed, and may have l… > [@How to fix a corrupted WordPress installation](https://forum.infinityfree.com/t/how-to-fix-a-corrupted-wordpress-installation/49359): > > WordPress frequently releases updates, which you can install through WordPress’ admin interface. Usually, this works without a hitch. But with some (big) upgrades, the upgrade fails half way and leaves you with a broken website. Fortunately, you can still fix your website without any data loss, and this article tells you how to do that. Download a fresh copy of WordPress First of all, you will need to download a fresh copy of WordPress. You can download this from the official WordPress website… ---
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 25, 2022, 3:37pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/4 "2022-08-25T15:37:48Z")
first thing is that i can’t even access my wordpress admin. The problem started when it was showing an error that briefly unavailable for schedule maintance. it usually happens with wordpress when its updating something and is alive when that is updated. This time, however, it took a bit long so i deleted the maintenance file in file manager and hence this problem started. Now, when i am trying to go to my website, to me its showing absolutely nothing and says, This site can’t be reached The connection was reset. ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [August 25, 2022, 3:40pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/5 "2022-08-25T15:40:15Z")
It sounds like you may have corrupted your wordpress install. please try backing up your database and then reinstalling. ---
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 25, 2022, 4:33pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/6 "2022-08-25T16:33:17Z")
You maybe right but i have never done that before. So i am afraid i will lose all my data ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [August 25, 2022, 4:42pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/7 "2022-08-25T16:42:33Z")
You need to back up your data before reinstalling Wordpress. ---
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 25, 2022, 4:56pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/8 "2022-08-25T16:56:42Z")
Ok guys i have contacted godaddy and they say your IP Address was not Updated with Infinityfree server thats why the error was showing. Now, they have changed my nameservers to theirselves, updated the IP address, changed it back to InfinityFree and my website is live but now it says, There has been a critical error on this website. What should i do now? Should i still go for the Backup or just wait coz it happened before and i think i will resolve. Any suggestions apart from back up option would be helpful. Thanks ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 25, 2022, 4:57pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/9 "2022-08-25T16:57:48Z")
> [@anon20580481](#): > > There has been a critical error on this website. What should i do now? Follow the article that has been linked above. It tells you what to do when you see that message. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [August 25, 2022, 5:03pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/10 "2022-08-25T17:03:51Z")
If it was due to wordpress updating gone wrong, follow this > [@How to fix a corrupted WordPress installation](https://forum.infinityfree.com/t/how-to-fix-a-corrupted-wordpress-installation/49359): > > WordPress frequently releases updates, which you can install through WordPress’ admin interface. Usually, this works without a hitch. But with some (big) upgrades, the upgrade fails half way and leaves you with a broken website. Fortunately, you can still fix your website without any data loss, and this article tells you how to do that. Download a fresh copy of WordPress First of all, you will need to download a fresh copy of WordPress. You can download this from the official WordPress website… ---
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 25, 2022, 5:44pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/11 "2022-08-25T17:44:10Z")
Dear KangJL, thank you for the info. I just have some question. Can i upload Wordpress directly through my infinityfree cpanel/file manager? and second, when it overwrites the old wordpress, will my wordpress data be safe? cuz i have installed some important plugins including WooCommerce and all my website is about ecommerce. Thanks ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [August 25, 2022, 5:52pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/12 "2022-08-25T17:52:55Z")
> [@anon20580481](#): > > Can i upload Wordpress directly through my infinityfree cpanel/file manager? Not advisable. Using filezilla is preferred > [@anon20580481](#): > > when it overwrites the old wordpress, will my wordpress data be safe? If you follow instructions, yes ---
**Author:** ![anon20580481](https://forum.infinityfree.com/letter_avatar/anon20580481/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20580481](https://forum.infinityfree.com/u/anon20580481)\ **Post date:** [August 26, 2022, 2:58pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/13 "2022-08-26T14:58:18Z")
Thank you so much @KangJL @Greenreader9 @YT_Xaos @wackyblackie for your help and suggestions. I have downloaded and uploaded latest version of Wordpress thorough File Zilla, it did had some problems with plugins and i removed them and now its Live. Thank you so much all of you ❤❤❤ ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [August 26, 2022, 3:17pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/14 "2022-08-26T15:17:03Z")
No problem, any time. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [September 2, 2022, 3:17pm UTC](https://forum.infinityfree.com/t/website-not-loading/65428/15 "2022-09-02T15:17:12Z")
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