# Website Help!

**URL:** <https://forum.infinityfree.com/t/website-help/83093>\
**Category:** Hosting Support\
**Created:** [September 22, 2023, 4:33pm UTC](https://forum.infinityfree.com/t/website-help/83093 "2023-09-22T16:33:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Alperen2001](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/alperen2001/32/27608_2.png) [@Alperen2001](https://forum.infinityfree.com/u/Alperen2001)\
**Post date:** [September 22, 2023, 4:33pm UTC](https://forum.infinityfree.com/t/website-help/83093/1 "2023-09-22T16:33:15Z")

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Hello, I was doing a project on my infintyfree website, my site was shut down, I don’t know what caused this, please give detailed information. This website is important for my job.

**[if0\_35042453](https://dash.infinityfree.com/accounts/if0_35042453)**

@Admin

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**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\
**Post date:** [September 22, 2023, 5:45pm UTC](https://forum.infinityfree.com/t/website-help/83093/2 "2023-09-22T17:45:49Z")

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login to your cpanel , there will be a message showing the reason it was suspended

suspensions are usually 24 hours

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**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\
**Post date:** [September 22, 2023, 5:54pm UTC](https://forum.infinityfree.com/t/website-help/83093/3 "2023-09-22T17:54:04Z")

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> [@Why Your Domain Redirects to suspended-domain.net](https://forum.infinityfree.com/t/why-does-my-domain-redirect-to-suspendeddomain-org-suspended-website-com/49236):
>
> Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing …

If your account is suspended, check this article:

> [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220):
>
> You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days…

> [@lovebug](#):
>
> suspensions are usually 24 hours

This is the case for automatic suspensions; if the account was suspended for abuse, a ticket needs to be opened for the account to be reviewed (and possibly reinstated).

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [September 29, 2023, 5:55pm UTC](https://forum.infinityfree.com/t/website-help/83093/4 "2023-09-29T17:55:02Z")

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Closed on September 29, 2023, 5:55pm UTC

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