# Website Down **URL:** \ **Category:** Hosting Support\ **Created:** [March 27, 2022, 8:20pm UTC](https://forum.infinityfree.com/t/website-down/59769 "2022-03-27T20:20:15Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 27, 2022, 8:20pm UTC](https://forum.infinityfree.com/t/website-down/59769/1 "2022-03-27T20:20:15Z")
### Username (e.g. epiz\_XXX) or [koolbearranch.com](http://koolbearranch.com) (please specify the website or account you are asking about) My website has been down for awhile now. Not sure why. It states 0/3 active but only shows two accounts deleted. I need koolbearranck back up. It has a lot a data I need. Thanks. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 27, 2022, 8:45pm UTC](https://forum.infinityfree.com/t/website-down/59769/2 "2022-03-27T20:45:51Z")
Welcome! It looks like you just [registered the domain today](https://tinkertechlab.com/tools/whois). And when I run a check for your nameservers, I see this: ![image](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/8/e/8e168193bf71413eadb03ebed2e17fc8f1313a80.jpeg) Therefore, I come to the conclusion that you have never used this domain on InfinityFree before. Please follow this guide to add your new domain name to your InfinityFree account: > [@How to add your own domain to your account](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227): > > While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like [Spaceship](https://www.infinityfree.com/go/spaceship)) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,… ---
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 27, 2022, 9:03pm UTC](https://forum.infinityfree.com/t/website-down/59769/3 "2022-03-27T21:03:08Z")
I renewed my domain today. Koolbearranch is on your website under my accounts. epiz\_24695811 ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 27, 2022, 9:20pm UTC](https://forum.infinityfree.com/t/website-down/59769/4 "2022-03-27T21:20:55Z")
Well, you need to set the nameservers to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com) ---
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 27, 2022, 9:39pm UTC](https://forum.infinityfree.com/t/website-down/59769/5 "2022-03-27T21:39:06Z")
I did that several hours ago. ---
**Author:** ![anon62561916](https://forum.infinityfree.com/letter_avatar/anon62561916/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon62561916](https://forum.infinityfree.com/u/anon62561916)\ **Post date:** [March 27, 2022, 9:40pm UTC](https://forum.infinityfree.com/t/website-down/59769/6 "2022-03-27T21:40:38Z")
Then wait for dns propagation. Your website should work in 24-48h if you changed your nameservers to InfinityFree’s ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [March 28, 2022, 12:00pm UTC](https://forum.infinityfree.com/t/website-down/59769/7 "2022-03-28T12:00:27Z")
As you can see in the Accounts list, the account epiz\_24695811 was already deleted months ago after inactivity. Just like your domain name will expire if you don’t renew it, your hosting account will also be removed if you forget it and leave it unused. ---
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 28, 2022, 12:55pm UTC](https://forum.infinityfree.com/t/website-down/59769/8 "2022-03-28T12:55:15Z")
I’m now confused. First you said I didn’t use this domain name on infinity, which I did, then you told me to set my nameservers, which I did. Under my account it shows 0/3 active. Where are the 3 accounts? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 28, 2022, 12:58pm UTC](https://forum.infinityfree.com/t/website-down/59769/9 "2022-03-28T12:58:10Z")
Deleted. If you don’t access an account, the system deletes it. You are sent notification prompting you to take action before this happens however. ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [March 28, 2022, 12:58pm UTC](https://forum.infinityfree.com/t/website-down/59769/10 "2022-03-28T12:58:30Z")
the only 1 account was deleted months ago. You did not renew your domain either. So all was deleted. Now you need to create another hosting account and work fresh (if not backup). ---
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 28, 2022, 1:55pm UTC](https://forum.infinityfree.com/t/website-down/59769/11 "2022-03-28T13:55:09Z")
Okay. Where do I find the nameservers? ---
**Author:** ![jaikrishna.t](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jaikrishna.t/32/57109_2.png) [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)\ **Post date:** [March 28, 2022, 2:07pm UTC](https://forum.infinityfree.com/t/website-down/59769/12 "2022-03-28T14:07:58Z")
- [ns1.epizy.com](http://ns1.epizy.com) - [ns2.epizy.com](http://ns2.epizy.com) ---
**Author:** ![anon95964845](https://forum.infinityfree.com/letter_avatar/anon95964845/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95964845](https://forum.infinityfree.com/u/anon95964845)\ **Post date:** [March 28, 2022, 2:20pm UTC](https://forum.infinityfree.com/t/website-down/59769/13 "2022-03-28T14:20:05Z")
Thank you. I did this yesterday and I’m still waiting for the change. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [April 4, 2022, 2:20pm UTC](https://forum.infinityfree.com/t/website-down/59769/14 "2022-04-04T14:20:36Z")
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