# Website doesn't load, connectionfailure **URL:** \ **Category:** Hosting Support\ **Created:** [May 20, 2019, 8:37pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150 "2019-05-20T20:37:16Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 20, 2019, 8:37pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/1 "2019-05-20T20:37:17Z")
**My website URL is:** [http://www.chernyae.me](http://www.chernyae.me) **What I’m seeing is:** connectionfailure **I’m using this software:** my web browser **Additional information:** I can’t access my website for a couple of days now. Is this some new attack on the hosting? ---
**Author:** ![anon57849175](https://forum.infinityfree.com/letter_avatar/anon57849175/32/6_22734026db12803ebb3e059622ac3534.png) [@anon57849175](https://forum.infinityfree.com/u/anon57849175)\ **Post date:** [May 21, 2019, 2:11pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/2 "2019-05-21T14:11:08Z")
For me it works. For you it’s a DNS propagation issue, so configure 1.1.1.1 to access your website or clear cookies & cache. ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 21, 2019, 8:03pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/3 "2019-05-21T20:03:31Z")
Changed DNS to 1.1.1.1 and did “ipconfig /flushdns”, still nothing. If I do the ping in cmd, it shows that domain name resolves to 185.27.134.175, does it resolve to same thing for you? ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 21, 2019, 8:15pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/4 "2019-05-21T20:15:14Z")
Ok, I tried accessing my website under vpn and it works. I guess, they blocked it in my country. Is there a way to transfer my website to another ip on infinity free? ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/6_22734026db12803ebb3e059622ac3534.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [May 22, 2019, 5:29am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/5 "2019-05-22T05:29:08Z")
not really. because that can belong to your internet too. if you some times can access there 🙂 i got same problem sometimes because my internet has problems too ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 22, 2019, 7:06am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/6 "2019-05-22T07:06:00Z")
I’ve asked my provider and they said that this ip is not on the restricted list. Yet, I still can’t access my website. Does this mean that hosting provider banned me by ip? ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/6_22734026db12803ebb3e059622ac3534.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [May 22, 2019, 8:47am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/7 "2019-05-22T08:47:14Z")
that means your country banned the site for country ip! looks your country has problem with ☹ ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 22, 2019, 9:51am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/8 "2019-05-22T09:51:54Z")
But they that this is ip is not banned. Other ips from this network are banned, like 185.27.134.114 and 185.27.134.219. Is it possible, that the hosting itself has banned some ip range with my ip in it? Because I can access the website from mobile phone(4g internet), but I can’t access it from my home or work place (both use same internet provider, so ips are similar). ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/6_22734026db12803ebb3e059622ac3534.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [May 22, 2019, 12:16pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/9 "2019-05-22T12:16:30Z")
aha! that shows your Internet got problem with the site! probably your internet has problem in connection to some sites in some servers or connecting with IP. Unfortunately there’s no way to connect unless connecting with another internet cable ☹ but asking again but i’m wondering have you same problem with something like cpanel or file manager? or with your original domain? (which has .epizy.com ) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 22, 2019, 1:09pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/10 "2019-05-22T13:09:32Z")
We don’t blanket ban any IP addresses, IP ranges or countries from accessing any website. In order to help figure out who is blocking what, can you please make a tracert from your computer to your website? That should help point our where the connection is being blocked. ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 22, 2019, 2:40pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/11 "2019-05-22T14:40:53Z")
@anon19508339, CPanel works fine. Most of the websites that end with [epizy.com](http://epizy.com) don’t load, for example the one that is listed on your profile shows same error as my website. @Admin, here’s my tracert log: ```auto 1 <1 мс 2 ms 1 ms 192.168.0.1 2 1 ms 1 ms 1 ms 10.1.28.254 3 1 ms 3 ms <1 мс 10.0.18.234 4 2 ms 1 ms 2 ms 79.133.92.33 5 65 ms 69 ms 66 ms 87.226.183.65 6 * 65 ms 65 ms lag-135.ear2.Frankfurt1.Level3.net [62.67.36.229] 7 * 77 ms 76 ms ae-3-3.bear1.Manchesteruk2.Level3.net [4.69.167.34] 8 78 ms 78 ms 225 ms wildcard-uk.bear1.manchesteruk2.level3.net [195.50.121.134] 9 76 ms 211 ms 215 ms 31.22.6.27 10 68 ms 68 ms 68 ms cust.te3-1.cr-4.rel.ncl.wildcard.net.uk [31.22.6.126] 11 * * * Request timed out. .... 30 * * * Request timed out. ``` ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 23, 2019, 9:07pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/12 "2019-05-23T21:07:59Z")
Hmm, this is strange. I would expect the connection to be blocked somewhere, but the traceroute you sent looks completely normal. Are you able to test your websites from other devices or networks as well? ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 24, 2019, 6:37am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/13 "2019-05-24T06:37:42Z")
Yes, that is strange. It seems like something on the end host is blocking my connection. The website is accessible on mobile phone internet. The traceroute shows this: ```auto traceroute to chernyae.me (185.27.134.175), 30 hops max Hop 1: From 10.17.132.90, 50 ms Hop 2: * Hop 3: From 212.188.44.101, 53 ms Hop 4: From 212.188.29.109, 58 ms Hop 5: * Hop 6: From ae-3-3.bear1.Manchesteruk2.Level3.net (4.69.167.34), 102 ms Hop 7: * Hop 8: * Hop 9: From WILDCARD-UK.bear1.Manchesteruk2.Level3.net (195.50.121.134), 102 ms Traceroute complete: 9 hops, time: 10668 ms ``` ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 28, 2019, 12:49pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/14 "2019-05-28T12:49:09Z")
Is there any progress on this issue? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 29, 2019, 9:26am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/15 "2019-05-29T09:26:58Z")
No, not really. I checked this issue with a server admin, and they confirmed that this IP address is not being blocked on our end. The only explanation I can think of is that there is some kind of blocking or filtering in place on your network, but I can’t check that from my end. Did you ask your network administrator or ISP about this already? If so, you should definitely do so, because they might know more about this. ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 29, 2019, 6:35pm UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/16 "2019-05-29T18:35:28Z")
I’ve already asked them and they said that the problem’s not on their end. If they were blocking the access, wouldn’t the traceroute stop on first couple of hops in my local area network? When I traceroute websites, that are blocked in my country, it stops on the fourth hop without leaving the 10._._.\* network. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 30, 2019, 10:25am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/17 "2019-05-30T10:25:25Z")
There are many ways to block access to a website. You could block connections to the IP addresses on the network level by nullrouting the IP addresses. This is the most common way to block access, and is easy to identify through the traceroute. But the traceroute looks OK, so the network block is ruled out. But there are other ways to block websites. Your network administrators could use a HTTP proxy which blocks access to specific website content, or use deep packet inspection to discard particular traffic. I don’t know for sure what’s possible because most of those filters are illegal in the EU, but I know that there are other methods to block traffic. In any case, I checked and we don’t block access to your IP address, so I suspect it’s a restriction on your network. I know your network administrators are saying the opposite, but I have no way to check that. So I don’t know what else I can do for you. ---
**Author:** ![Sirozha](https://forum.infinityfree.com/letter_avatar/sirozha/32/6_22734026db12803ebb3e059622ac3534.png) [@Sirozha](https://forum.infinityfree.com/u/Sirozha)\ **Post date:** [May 30, 2019, 11:23am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/18 "2019-05-30T11:23:46Z")
Thank you very much for your help! I guess I’ll have to use VPN to access my website, but that’s ok. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [June 29, 2019, 11:23am UTC](https://forum.infinityfree.com/t/website-doesnt-load-connectionfailure/16150/19 "2019-06-29T11:23:52Z")
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