# Website connection timeout even though hosting account is active **URL:** \ **Category:** Hosting Support\ **Created:** [October 20, 2026, 4:49pm UTC](https://forum.infinityfree.com/t/website-connection-timeout-even-though-hosting-account-is-active/121460 "2026-10-20T16:49:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mary\_kris](https://forum.infinityfree.com/letter_avatar/mary_kris/32/5_5575768a8748004e209b776fc1b2916d.png) [@mary\_kris](https://forum.infinityfree.com/u/mary_kris)\ **Post date:** [October 20, 2026, 4:49pm UTC](https://forum.infinityfree.com/t/website-connection-timeout-even-though-hosting-account-is-active/121460/1 "2026-10-20T16:49:25Z")
### Website URL [https://cotamila-coffee-test.freehosting.dev/cotamila\_coffee/index.php](https://cotamila-coffee-test.freehosting.dev/cotamila_coffee/index.php) ### Error Message ERR\_CONNECTION\_TIMED\_OUT” ### Other Information I tested the domain using [Check-Host.net](http://Check-Host.net). Multiple locations, including Australia, Austria, Brazil, Canada, France, Germany, Hong Kong, India, and Indonesia, reported “Connection timed out.” I uploaded the website files to `htdocs/cotamila_coffee/` and successfully imported my database through phpMyAdmin. I also opened the hosting Control Panel and retried the FTP upload successfully, but the website still times out, including when I try using mobile data.. I have not made any further changes while troubleshooting. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 20, 2026, 4:49pm UTC](https://forum.infinityfree.com/t/website-connection-timeout-even-though-hosting-account-is-active/121460/2 "2026-10-20T16:49:25Z")
Welcome to the InfinityFree community forum! Good to have you here. - Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. - Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. - AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. - Solving an issue is a joint effort. Try the suggestions you get and report back what happened. ---
**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [October 20, 2026, 4:50pm UTC](https://forum.infinityfree.com/t/website-connection-timeout-even-though-hosting-account-is-active/121460/3 "2026-10-20T16:50:09Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Your account’s free subdomain is spelled differently from the address you tested. It has no hyphen between “cotamila” and “coffee”, and the address in your post does. Could you open the subdomain exactly as the control panel shows it, and run [check-host.net](http://check-host.net) on that one? I don’t have a source saying a misspelled subdomain gives a timeout rather than a “not found” error, so this may not be the whole story. If the correct address also times out from many locations, I need to know what [check-host.net](http://check-host.net)’s HTTP test shows for it. This article explains what the timeout error means and how to tell a blocked connection from a server-side problem. It includes the [check-host.net](http://check-host.net) step you already did: > [@Why can't I connect to my website?](https://forum.infinityfree.com/docs?topic=121133): > > What this error looks like When you try to open your website, your browser says it can’t reach the site at all. In Chrome and Edge, you’ll see “This site can’t be reached” with a code like ERR\_CONNECTION\_REFUSED, ERR\_CONNECTION\_TIMED\_OUT or ERR\_CONNECTION\_RESET. In Firefox, you’ll see “Unable to connect” or “The connection has timed out”. These errors mean your browser couldn’t set up a connection to the server. That’s different from an error page shown by your website, like a 404 or 500 error.… ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 21, 2026, 1:59am UTC](https://forum.infinityfree.com/t/website-connection-timeout-even-though-hosting-account-is-active/121460/4 "2026-10-21T01:59:22Z")
@mary_kris Like the bot said, you mis-spelled your subdomain ![image](https://forum-cdn.infinityfree.net/original/3X/f/4/f4e3649b44d57d123af253f6ba34893405121fc2.jpeg) Working for me