Website behaved strangely and than it was suspended

[DivineTRPG]

http://divinetrpg.infinityfreeapp.com/

Hello.
I use hosting on the Infinityfree since June 2023. I hadn’t any big problem yet, but I few last days the web behave very atypical.

On Friday, 20th December, I found out that a part of the pages on the WordPress website was deleted, but nobody from the administrators did it. Also, some images disappeared.

I restored the pages from trash and I upload the images through FTP to server. Then, everything worked, only the images weren’t shown at Media Library. I tried to use MediaSync and that was the moment, when the bigger problem started.

After that, some pictures disappeared from the web. They were on the server, in the database. I saw it on Elementor when I wanted to edit the page. But it wasn’t on published pages. I tried to deactivate plugins and use another way how to register the images to the database and everything that I found on the internet. But without any result.

I tried to find out the solution, but after that, the web was suspended because it hit the CPU limits. I think that it was because of my activity when I tried to solve the technical problem.

But today, on Monday, I was much more careful. I didn’t do almost anything, I only tried to refresh thumbnails of 20 images and then I started to upload the images that weren’t shown on the website. I uploaded about 20 images, and then the website was suspended again. Again because of CPU limit. But I did fewer things than the day before. So I think that my activity isn’t the main problem. When I developed the website, I did more things and there weren’t any problems.

I would like to ask, if there is some problem with hosting and servers, or if the problem is on my website? I had the idea that the website could be the target of some attack, but I can’t find out now. So I would like to ask, if someone had a similar problem or some idea, what could be the problem? I would like to solve it and I don’t want to risk that the web will be permanently deleted because of hitting the limits. But I’m not sure how to do it.

[Greenreader9]

Elementor is very heavy software, paired with a lot of images I can see it suspending your site really easily. Try using the built-in gutenburg editor, or upgrading to premium

[DivineTRPG]

But I used Elementor for more than 1 year. I don’t think that it is the main problem. And during the weekend I didn’t use Elementor for changes and I had the same problem. The next thing is that on Friday the pages and pictures were deleted when nobody from administrators edited the pages.

[Admin]

I’m sorry, but there is not a lot we can do for you here.

CPU usage is CPU usage. It tracks the amount of processor time your hosting account uses, and suspends you if you use too much of it. Tracking CPU time of processes and users is basically a built-in feature of Linux operating systems which is very widely used and tested. There is not a lot of special sauce we have added on top.

And that CPU time metric is also the only data we have. We don’t have any additional information about the usage to be able to pin it to specific websites, scripts, pages or actions. CPU time is a quite low-level metric that doesn’t really provide a lot of context about what the CPU is actually doing in the time that’s being recorded.

So the only thing we can do to find out what’s causing is the same as you can do: guess.

And it’s no secret that Elementor is a really heavy plugin that’s causing a lot of problems for many people. If it hasn’t caused problems for you (and isn’t causing problems now), then good for you, but it’s still good to be aware of the high footprint of Elementor.

There are numerous other potential causes that could result in higher CPU usage than before. Website administration alongside regular web traffic could result in higher usage, or perhaps different configuration, software updates that increase resource utilization or just having more data to process could all result in higher CPU usage than a year ago.

I see no reason to assume that anything is wrong with our CPU usage calculations, so my guess is that it’s your website. But I have no way to tell exactly what’s causing the high CPU usage.