# Website 403 **URL:** \ **Category:** Hosting Support\ **Created:** [April 16, 2024, 12:35am UTC](https://forum.infinityfree.com/t/website-403/92383 "2024-04-16T00:35:03Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 12:35am UTC](https://forum.infinityfree.com/t/website-403/92383/1 "2024-04-16T00:35:03Z")
### Website URL [http://www.btzgold.free.nf](http://www.btzgold.free.nf) 403 ### Other Information Don’t know why, did i brake some rules? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [April 16, 2024, 12:48am UTC](https://forum.infinityfree.com/t/website-403/92383/2 "2024-04-16T00:48:37Z")
> [@anon99413637](#): > > 403 Please read > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/docs?topic=58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 12:59am UTC](https://forum.infinityfree.com/t/website-403/92383/3 "2024-04-16T00:59:53Z")
Did that already ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 1:00am UTC](https://forum.infinityfree.com/t/website-403/92383/4 "2024-04-16T01:00:15Z")
Did that 3.times and its getting frustrating ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 1:06am UTC](https://forum.infinityfree.com/t/website-403/92383/5 "2024-04-16T01:06:16Z")
> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664/1): > > Upload an index file to the right location (recommended). htdocs i believe… made new htaccess file there also same thing… first there was the ssl problem made 1… your service kinda sucks 🥹 ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 16, 2024, 1:11am UTC](https://forum.infinityfree.com/t/website-403/92383/6 "2024-04-16T01:11:24Z")
A 403 error is only triggered by content that you upload, so whatever files you have are causing the issue. Can you share the contents of all the .htaccess files you have uploaded? ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 1:19am UTC](https://forum.infinityfree.com/t/website-403/92383/7 "2024-04-16T01:19:33Z")
RewriteEngine On RewriteCond %{HTTPS} off RewriteRule ^(.\*)$ https://%{HTTP\_HOST}%{REQUEST\_URI} [L,R=301] DirectoryIndex index.html Options +Indexes ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 1:19am UTC](https://forum.infinityfree.com/t/website-403/92383/8 "2024-04-16T01:19:58Z")
This is not the issue ! Uploaded a simple html (index.html) page with 27 buttons that go to YouTube. LOL ---
**Author:** ![anon99413637](https://forum.infinityfree.com/letter_avatar/anon99413637/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon99413637](https://forum.infinityfree.com/u/anon99413637)\ **Post date:** [April 16, 2024, 1:29am UTC](https://forum.infinityfree.com/t/website-403/92383/9 "2024-04-16T01:29:27Z")
TY for the help, if i can get ot fixed its ok,.if not its still ok, in the meantime il search a new place to upload my index LOL. ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [April 16, 2024, 2:34am UTC](https://forum.infinityfree.com/t/website-403/92383/10 "2024-04-16T02:34:40Z")
I suspect you may be uploading the content to a different folder than the one configured for your website. Can you share a screenshot of the “Domains” option in your client area, which should show this information, and another screenshot that shows the contents of the folder you’re uploading those files to? ---
**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\ **Post date:** [April 16, 2024, 5:30am UTC](https://forum.infinityfree.com/t/website-403/92383/12 "2024-04-16T05:30:57Z")
The majority of users on infinityfree have no issues using the free hosting, so I’m sorry to hear that you are one of the few that are having problems, but I’m fairly confident in saying that the problems you are experiencing are not caused by the hosting. Can you post a screenshot of your domains and the contents of htdocs for those domains so we can work out a solution ? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 16, 2024, 12:09pm UTC](https://forum.infinityfree.com/t/website-403/92383/13 "2024-04-16T12:09:30Z")
Usually, these 403 errors are caused by files not being uploaded to the right location. Those issues are generally easy to fix, but even experienced webmasters sometimes need a second pair of eyes to find the issue. I’d be happy to have a look, but I see you’ve deactivated your account already, so I can’t see the files. If you’re still interested in resolving this, please reactivate your account. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [April 23, 2024, 12:09pm UTC](https://forum.infinityfree.com/t/website-403/92383/14 "2024-04-23T12:09:53Z")
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