User cannot view websites

Website URL

https://tales-of-bloomburrow.gamer.gd/

https://dimension-of-sentera.gamer.gd/

Error Message

Website cannot be reached

Other Information

These are the Wordpress sites for the notes of my DnD sessions. One of our players (from Denmark, same country as me) cannot view the sites. I have verified, via remote desktop, that the links are valid. I have even tried putting them into safe sites in their windows defender.

Its possible that their ISP is blocking the gamer.gd domain. I know Virgin Media in the uk does (I’ve got an open case with them)

If thats the case, then a reporting it as safe to their ISP, or using a VPN may be the only options.

ITs also possible that their IP is blocked (which admin can check) or something else on their network is blocking the site

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I can only check it if I know the IP address.

But before doing that, I would like to confirm first that the issue that these players are having actually matches the typical IP block issue. The message “Website cannot be reached” is not very specific.

In Chrome and derivates, there is usually an error code lower on the page, in all caps and underscores, starting with ERR_. What error code do they see when they try to access your site?

6 Likes

This is the screenshot that i was given. They didn’t give me an IP address.

That’s the same error that I get with the gamer.gd domain. I think it’s due to the isp block for me…

3 Likes

A connection reset error could also be caused by us. But if I need to check if their IP address is blocked, then I do need to know what IP address I should check.

4 Likes

I told the user this, but he doesn’t feel comfortable giving out his ip address. So, I guess there’s not much solution.

ask them what they see if they go to gamer.gd and rf.gd

That might give some hints.

If they can’t see either, then its a good chance its an IP block, if they can see rf.gd but not gamer.gd then there’s a good chance its an ISP block.

Neither of these are guaranteed, but might give us some hints.

IF it is an IP block, they’ll either need to provide their public IP (so it can be unblocked), or use a VPN (or proxy) to access your site.

3 Likes

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