# Uploaded my website template but my site is still offline? **URL:** \ **Category:** Hosting Support\ **Created:** [November 19, 2021, 11:10pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474 "2021-11-19T23:10:02Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![DragonZ5](https://forum.infinityfree.com/letter_avatar/dragonz5/32/5_5575768a8748004e209b776fc1b2916d.png) [@DragonZ5](https://forum.infinityfree.com/u/DragonZ5)\ **Post date:** [November 19, 2021, 11:10pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/1 "2021-11-19T23:10:02Z")
I uploaded my website template files via Filezilla and my site is still: Let’s Make Something Awesome Your account is all set up, it’s time to build your website! Please help also I’m a beginner with all of this! I remember doing same but on other hosting website and works perfectly fine but here when I upload files nothing happened! ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 19, 2021, 11:30pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/2 "2021-11-19T23:30:49Z")
Welcome! Clearing your cache is the first thing you should try when something looks wrong or is not working correctly. ---
**Author:** ![DragonZ5](https://forum.infinityfree.com/letter_avatar/dragonz5/32/5_5575768a8748004e209b776fc1b2916d.png) [@DragonZ5](https://forum.infinityfree.com/u/DragonZ5)\ **Post date:** [November 19, 2021, 11:45pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/3 "2021-11-19T23:45:10Z")
Its working right now i don’t know what cause this problem but I delete all files and upload again and wait for 10 or more minutes so its good now ---
**Author:** ![Escolha](https://forum.infinityfree.com/letter_avatar/escolha/32/5_5575768a8748004e209b776fc1b2916d.png) [@Escolha](https://forum.infinityfree.com/u/Escolha)\ **Post date:** [November 28, 2021, 2:48pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/5 "2021-11-28T14:48:52Z")
Bom dia, fiz um saite nesse link [https://b24-o34bo2.bitrix24.com.br/sites/site/4/view/8/](https://b24-o34bo2.bitrix24.com.br/sites/site/4/view/8/) e quero transferi para cá mas, quando clico só vou para aquela página que mostra que tem que fazer o saite. O que devo fazer? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 28, 2021, 3:53pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/6 "2021-11-28T15:53:01Z")
You need to clear your cache. Also, as this is an English forum, please type in English. ---
**Author:** ![Escolha](https://forum.infinityfree.com/letter_avatar/escolha/32/5_5575768a8748004e209b776fc1b2916d.png) [@Escolha](https://forum.infinityfree.com/u/Escolha)\ **Post date:** [November 28, 2021, 4:23pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/7 "2021-11-28T16:23:37Z")
Desculpa, não sei Inglês e nem como criar um forum aqui. Eu já limpei com aquela caixinha preta mais nao da nada, o saite está quase pronto na Bitrix24 e quando clico para visualizar, joga para cá mas, o saite não vem ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 28, 2021, 5:14pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/8 "2021-11-28T17:14:27Z")
> [@Escolha](#): > > Sorry, I don’t know English or how to create a forum here. I’ve already cleaned it with that little black box but it doesn’t work, the site is almost ready in Bitrix24 and when I click to view it, it throws it here, but the site doesn’t come 1. Then use Google Translate or a different translator program 2. You can create a topic using the “Create Topic” button the top right of the screen 3. What is the “little black box”? 4. To transfer your site to Infinity, you need to follow the steps below. - Download a copy of your files and database (If applicable) from your old host - Upload your files to InfinityFree via FTP - Upload your database to InfinityFree via PHPMyAdmin > [@How to migrate your website to InfinityFree](https://forum.infinityfree.com/t/how-to-migrate-your-website-to-infinityfree/49315): > > If your website doesn’t use MySQL databases, moving your site is very easy. Simply upload all your files to the ‘htdocs’ folder on your hosting account with FTP or a file manager. If you have a PHP based website, check if it has any configuration files where a domain name or file path needs to be set. Update these values as required. If your website is using MySQL databases, you need to move the database contents as well and update the configuration of your website to use the database: Backup… > [@How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… > [@How to import a MySQL database backup](https://forum.infinityfree.com/t/how-to-import-a-mysql-database-backup/49341): > > If you’re moving your website from an existing hosting provider, or it simply doesn’t have an installation wizard, you may wish to import a MySQL dump file. To use a database backup, you first need to [create a new database and configure your script to use it](https://forum.infinityfree.com/t/how-to-connect-with-mysql/49340). Then, to import the database: Login to the control panel. Go to phpMyAdmin. Find the new database in the list and click Connect Now. Click Import in the top bar. Select the database backup file to import and click Go. Uploading large ba… ---
**Author:** ![Escolha](https://forum.infinityfree.com/letter_avatar/escolha/32/5_5575768a8748004e209b776fc1b2916d.png) [@Escolha](https://forum.infinityfree.com/u/Escolha)\ **Post date:** [November 28, 2021, 6:11pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/9 "2021-11-28T18:11:08Z")
A caixa preta é o prompt de comando. ---
**Author:** ![Escolha](https://forum.infinityfree.com/letter_avatar/escolha/32/5_5575768a8748004e209b776fc1b2916d.png) [@Escolha](https://forum.infinityfree.com/u/Escolha)\ **Post date:** [November 28, 2021, 6:14pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/10 "2021-11-28T18:14:51Z")
I’ll have to leave the site la Bitrix24 nesno. I don’t know how to do that. Thank you anyway. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 28, 2021, 6:23pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/11 "2021-11-28T18:23:44Z")
You will have to ask Bitrix24 nesno about how to get your files. Some website builders do not allow it, as they would rather you pay them than leave. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [December 5, 2021, 6:24pm UTC](https://forum.infinityfree.com/t/uploaded-my-website-template-but-my-site-is-still-offline/54474/12 "2021-12-05T18:24:28Z")
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