# Uploaded files disappear after refreshing FTP directory **URL:** \ **Category:** Hosting Support\ **Created:** [October 9, 2026, 11:08pm UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199 "2026-10-09T23:08:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![uadhy86](https://forum.infinityfree.com/letter_avatar/uadhy86/32/6_22734026db12803ebb3e059622ac3534.png) [@uadhy86](https://forum.infinityfree.com/u/uadhy86)\ **Post date:** [October 9, 2026, 11:08pm UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199/1 "2026-10-09T23:08:00Z")
### Website URL [https://filemanager.ai/new3/index.php?home=%2Fwoyuk\_app%2Fvendor](https://filemanager.ai/new3/index.php?home=%2Fwoyuk_app%2Fvendor) ### Error Message failed to load folder contents ### Other Information Hello InfinityFree community, I’m deploying a Laravel 6 project to my free hosting account. When I upload files through [FileZilla](https://filezilla-project.org/download.php?type=client) to `/woyuk_app/app/` or `/woyuk_app/vendor/`, the files appear immediately after upload but disappear from the directory listing after refreshing. The File Manager also fails to load the contents of the `app`, `bootstrap`, and `vendor` directories. I have reconnected to FTP and tested uploading a small text file, but it also disappears after refreshing. Could someone help me determine whether this is a directory listing issue, an FTP problem, or another hosting-related issue? Thank you. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 9, 2026, 11:08pm UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199/2 "2026-10-09T23:08:00Z")
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**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [October 9, 2026, 11:08pm UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199/3 "2026-10-09T23:08:14Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Files that vanish after a refresh are usually being deleted automatically. This article lists the causes: > [@Why are my files deleted after uploading them](https://forum.infinityfree.com/docs?topic=49310): > > Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type… The most likely one here is the path. You’re uploading to `/woyuk_app/app/` and `/woyuk_app/vendor/`. If `woyuk_app` sits at the top level of your account rather than inside `htdocs`, that would explain it. The article says all website files must go in the main `htdocs` folder (or a domain-specific `htdocs` folder). Anything created or uploaded elsewhere is deleted automatically, which fits your small test file disappearing too. This guide shows the layout for Laravel. It puts the whole project inside `htdocs` and uses a `.htaccess` rule to route requests to `public`: > [@How to install a Laravel site on InfinityFree](https://forum.infinityfree.com/docs?topic=118578): > > Laravel is one of the most popular PHP frameworks, but it was not designed with regular shared web hosting in mind. Some parts of Laravel work out of the box on InfinityFree, some need a bit of configuration, and some features cannot be used at all. This article walks you through what to do, what to watch out for, and what you’ll need to work around. The document root problem When you install Laravel, you get a folder structure that looks roughly like this: my-laravel-app/ ├── app/ ├── bootstr… Can you check whether `woyuk_app` is inside `htdocs` in [FileZilla](https://filezilla-project.org/download.php?type=client)? If it is, tell me the full remote path of the folder where your test text file disappeared. If the path is fine, the article’s other causes are worth checking, mainly file size. PHP files over 1 MB are deleted, and so are other files over 10 MB. Some `vendor` files can hit that, but a small text file wouldn’t. I can’t tell you why the File Manager fails to load those folders. I’d expect it to be a separate issue, and I’d like to see the path first. ---
**Author:** ![Candev](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/candev/32/68287_2.png) [@Candev](https://forum.infinityfree.com/u/Candev)\ **Post date:** [October 10, 2026, 8:14am UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199/4 "2026-10-10T08:14:16Z")
> [@uadhy86](#): > > When I upload files through [FileZilla](https://filezilla-project.org/download.php?type=client) to `/woyuk_app/app/` or `/woyuk_app/vendor/`, the files appear immediately after upload but disappear from the directory listing after refreshing. > [@Lemni](#): > > The most likely one here is the path. You’re uploading to `/woyuk_app/app/` and `/woyuk_app/vendor/`. If `woyuk_app` sits at the top level of your account rather than inside `htdocs`, that would explain it. The article says all website files must go in the main `htdocs` folder (or a domain-specific `htdocs` folder). Anything created or uploaded elsewhere is deleted automatically, which fits your small test file disappearing too. The bot also links to an article on how to deploy a Laravel site > [@How to install a Laravel site on InfinityFree](https://forum.infinityfree.com/docs?topic=118578): > > Laravel is one of the most popular PHP frameworks, but it was not designed with regular shared web hosting in mind. Some parts of Laravel work out of the box on InfinityFree, some need a bit of configuration, and some features cannot be used at all. This article walks you through what to do, what to watch out for, and what you’ll need to work around. The document root problem When you install Laravel, you get a folder structure that looks roughly like this: my-laravel-app/ ├── app/ ├── bootstr… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 17, 2026, 8:15am UTC](https://forum.infinityfree.com/t/uploaded-files-disappear-after-refreshing-ftp-directory/121199/5 "2026-10-17T08:15:15Z")
Closed on October 17, 2026, 8:15am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.