I subscribed to a premium Site.Pro site builder back in December 2024, and was waiting for my domain name hosting to free up from Wordpress.com, so I could move it to the InfinityFree nameservers.
I added my domain to InfinityFree, which transferred successfully. Then I deleted the original domain I was assigned in December, and attempted to create a website using my transferred domain (codycabanaproductions). Now, all of my site builder upgrades are gone, and they want me to pay again.
Are you sure you paid for Site.Pro for codycabanaproductions.com? Because that domain name appears to have been newly added today and never hosted with us either. The site builder instance for that website is brand new too.
I do see you have created a Site.Pro website for a free subdomain first. Did you pay for a premium Site.Pro plan for that free subdomain? Then you only get the paid Site.Pro functionality on that free subdomain.
You could try to contact Site.Pro to ask if it’s possible to transfer your paid Site.Pro account from your free subdomain to your new domain. If that’s not possible, then you will need to purchase another upgrade for your new domain.
My challenge is trying to find somebody or somewhere to contact Site.Pro. I’ve been to their website and there really isn’t anything there that I can see.