# (Unofficial Announcement) Unable to access Website/FTP **URL:** \ **Category:** Hosting Support\ **Created:** [May 6, 2020, 10:46pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661 "2020-05-06T22:46:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Blockworks](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/blockworks/32/6582_2.png) [@Blockworks](https://forum.infinityfree.com/u/Blockworks)\ **Post date:** [May 6, 2020, 10:46pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/1 "2020-05-06T22:46:14Z")
Hello everyone, InfinityFree have been informed about the issue where some people cannot access their website or FTP server. Multiple times, has @Admin and the moderators of the forums, posted the same thing over and over again. Please make sure you read the following topics before you continue with your post. LINKED TOPICS: > [@Connection Refused errors on many websites](https://forum.infinityfree.com/t/connection-refused-errors-on-many-websites/29652): > > Since 21:20 UTC, approximately 1/3rd of all websites are down. If your website affected, you’ll likely see an error like: Unable to connect Connection refused ERR\_CONNECTION\_REFUSED Error 521: Web server is down We’re aware of the issue and are trying to get in touch with iFastNet for more information as to what’s causing this or when it will be fixed. I’ll update this topic as soon as I know more. > [@421 3900 users (the maximum) are already logged in, sorry (and file manager issues)](https://forum.infinityfree.com/t/421-3900-users-the-maximum-are-already-logged-in-sorry-and-file-manager-issues/29220): > > For a few days now, it appears that there are capacity issues on the FTP servers again. When trying to login to the FTP server, you’ll see an error like: 421 3900 users (the maximum) are already logged in, sorry The file manager, which also relies on FTP, is also unable to connect. You may see error like “Could not read line from socket” or simply be redirected back to a login screen. We’re aware of the issue and we’re investigating it. I am very sure that the InfinityFree team are attempting to fix this as soon as possible, it isn’t their fault that after COVID-19 started everyone went to edit their website. They may not also be able to fix it during the pandemic. Thank you for reading Any questions? Reply to this topic and I will attempt to reply to as many as I can. Please note this is not a official announcement, I am just clearly trying to save many people’s time at the moment, as I am also having the same issue. ``` HIDDEN BY MOD self-promotion is not allowed as well as signing the posts ``` ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [May 7, 2020, 7:17am UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/2 "2020-05-07T07:17:30Z")
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**Author:** ![Blockworks](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/blockworks/32/6582_2.png) [@Blockworks](https://forum.infinityfree.com/u/Blockworks)\ **Post date:** [May 7, 2020, 8:01pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/3 "2020-05-07T20:01:43Z")
you people are dumb you already deleted the text in it so whats the point ---
**Author:** ![anon42885262](https://forum.infinityfree.com/letter_avatar/anon42885262/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon42885262](https://forum.infinityfree.com/u/anon42885262)\ **Post date:** [May 7, 2020, 8:13pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/4 "2020-05-07T20:13:00Z")
👀 ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [May 7, 2020, 8:30pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/5 "2020-05-07T20:30:11Z")
> [@Blockworks](#): > > you people are dumb Yes we are so dumb that we **don’t** immediately flags your post as spam and deleted. You took advantage of the moment of crisis to present yourself as a good Samaritan, but you also took the opportunity to post 4 links for your websites/social networks and a link to donate money. Don’t be angry but your words are not fair ---
**Author:** ![UnknownLolz](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/unknownlolz/32/14581_2.png) [@UnknownLolz](https://forum.infinityfree.com/u/UnknownLolz)\ **Post date:** [May 7, 2020, 10:28pm UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/6 "2020-05-07T22:28:18Z")
That’s what I thought actually, I just didn’t bother to flag it lol 😅 ---
**Author:** ![anon19508339](https://forum.infinityfree.com/letter_avatar/anon19508339/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon19508339](https://forum.infinityfree.com/u/anon19508339)\ **Post date:** [May 8, 2020, 6:09am UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/7 "2020-05-08T06:09:30Z")
Yep, I’m dumb and posted 👀 because I had no Idea how to treat with you other than **taking action** ---
**Author:** ![UnknownLolz](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/unknownlolz/32/14581_2.png) [@UnknownLolz](https://forum.infinityfree.com/u/UnknownLolz)\ **Post date:** [May 8, 2020, 6:36am UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/8 "2020-05-08T06:36:57Z")
I was so dumb I didn’t even bother to flag it even tho I knew it was self-promotion `¯\_(ツ)_/¯` ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 23, 2020, 6:37am UTC](https://forum.infinityfree.com/t/unofficial-announcement-unable-to-access-website-ftp/29661/9 "2020-05-23T06:37:02Z")
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