Unable to update DNS

Hosting Support
1

Username (e.g. epiz_25450627)

Trying to put www.viverdeiphone.com.br

Error Message

Unable to update DNS server

Other Information

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(other information and details relevant to your question)

2

IDK, It could be because your domain registrar doesn’t let you change nameservers unless they already have the DNS records (like cloudflare).

5 Likes
3

Can you provide us with the name of your hosting provider?
Thanks.

4

is locaweb.com.br

5

But i tested from registro.br too… main provider of the Brazil.
same error.

6

You need to contact the support team of your domain name provider in order to solve this issue or use Cloudflare and from there set NS records for your main domain to infinity free.

1 Like
7

Thank you

8

I contacted support and it said the provider was blocking.
i tried with cloudflare too.
if i put mine subdomain epizy.com on google tools there is no one NS just A ip adress.

9

This may be the article that you are looking for.

1 Like
10

Thank you… i’ll read it.

1 Like
11

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