# Unable to request SSL certificate

**URL:** https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892
**Category:** Hosting Support
**Created:** [November 20, 2024, 7:37am UTC](https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892 "2024-11-20T07:37:15Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![anon20759590](https://forum.infinityfree.com/letter_avatar/anon20759590/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20759590](https://forum.infinityfree.com/u/anon20759590)
#### Post date: [November 20, 2024, 7:37am UTC](https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892/1 "2024-11-20T07:37:15Z")

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### Website URL

www.theitcouncil.com.au

### Error Message

#### The domain www.theitcouncil.com.au is not on your hosting accounts!

Is the domain www.theitcouncil.com.au supposed to be hosted with us? Please check your submitted domain name for typos.  
If this is your domain name, feel free to continue, but you will not be able to use automatic CNAME setup or automatic certificate installation.

### Other Information

Hi,

I have a website called www.theitcouncil.com.au which is currently hosted at crazydomains, but I built it and published it via site.pro.

I am trying to setup a SSL certificate for it but when I try to request the certificate, I am getting this error under current destination field: (no CNAME found) not Ready.

Please help, thanks a lot.

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<div class="post-metadata">

### Author: ![Herbert](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/herbert/32/43603_2.png) [@Herbert](https://forum.infinityfree.com/u/Herbert)
#### Post date: [November 20, 2024, 7:39am UTC](https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892/2 "2024-11-20T07:39:42Z")

</div>

In order to request SSL certificates from here, you have to host your website here.

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<div class="post-metadata">

### Author: ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [November 20, 2024, 3:06pm UTC](https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892/3 "2024-11-20T15:06:19Z")

</div>

It looks like you ran into a bug in our panel.

The issue is that you requested an SSL certificate for `www.theitcouncil.com.au`, not for `theitcouncil.com.au`. This should not have been possible in the first place, but it appears that it was anyway due to a bug.

Please go back and request an SSL certificate for `theitcouncil.com.au` instead. The subdomain `www.theitcouncil.com.au` is automatically included.

Doing it the other way around doesn’t work.

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<div class="post-metadata">

### Author: ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)
#### Post date: [November 27, 2024, 3:06pm UTC](https://forum.infinityfree.com/t/unable-to-request-ssl-certificate/101892/4 "2024-11-27T15:06:50Z")

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