# Unable to install script
**URL:** https://forum.infinityfree.com/t/unable-to-install-script/49675
**Category:** Hosting Support
**Created:** [August 11, 2021, 12:46am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675 "2021-08-11T00:46:24Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@anon6406188](https://forum.infinityfree.com/u/anon6406188)
#### Post date: [August 11, 2021, 12:46am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/1 "2021-08-11T00:46:24Z")
### Username (e.g. epiz\_XXX) or Website URL
computech.rf.gd
When trying to install GLPI script from Softaculous it begins to install then stops giving me the error message below. I have only changed the admin username and password fields, nothing else, and its being installed in the main website, not a sub folder.
- Could not make the query numbered : 166
MySQL Error No : 1071
MySQL Error : Specified key was too long; max key length is 1000 bytes
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [August 11, 2021, 1:37am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/2 "2021-08-11T01:37:03Z")
It looks like it requires PHP version 7.2, which is not supported. There may be more, but I stopped looking after I found that. The error message makes me think that it also requires InodeBD (Also not supported here)
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [August 11, 2021, 3:19am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/3 "2021-08-11T03:19:24Z")
> [@anon6406188](#):
>
> - Could not make the query numbered : 166
> MySQL Error No : 1071
> MySQL Error : Specified key was too long; max key length is 1000 bytes
You need premium hosting
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### Author:  [@anon6406188](https://forum.infinityfree.com/u/anon6406188)
#### Post date: [August 11, 2021, 3:50am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/4 "2021-08-11T03:50:46Z")
Could you expand on this? Why do I need premium?
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [August 11, 2021, 4:11am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/5 "2021-08-11T04:11:19Z")
See this
> [@\[OUTDATED\] InnoDB on free hosting](https://forum.infinityfree.com/t/innodb-on-free-hosting/49343):
>
> OUTDATED: This article is no longer relevant. InnoDB is now available on free hosting. When trying to install software on InfinityFree (either by hand or through Softaculous), you may see an error message like this: Could not make the query numbered : 16 MySQL Error No : 1071 MySQL Error : Specified key was too long; max key length is 1000 bytes This error is caused by the fact that the script in question requires the use of the InnoDB storage engine for MySQL. However, the InnoDB storag…
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### Author:  [@anon6406188](https://forum.infinityfree.com/u/anon6406188)
#### Post date: [August 11, 2021, 4:29am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/6 "2021-08-11T04:29:12Z")
Ok, I understand. Thank you for explaining that for me.
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [August 11, 2021, 4:32am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/7 "2021-08-11T04:32:30Z")
welcome
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [August 18, 2021, 4:32am UTC](https://forum.infinityfree.com/t/unable-to-install-script/49675/8 "2021-08-18T04:32:49Z")
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