Unable to install plugin

please i can’t install plugin keep giving me error (update failed )

Try to follow this KB article to fix this:

https://infinityfree.net/support/installation-failed-critical-error-on-your-website/

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i have gone through it and it advice i Extract the zip file on your computer. It should contain a single folder with files and upload it through an ftp which my file zila keep disconnecting is over an hour now i have been trying to upload just one plugin through file zila, please need help

https://infinityfree.net/support/i-cannot-connect-to-ftp/

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done that but still don’t work do you also face same error or is it only me

FTP is a quite sensitive protocol. So unfortunately, this just happens. All I can tell you is to just keep trying.

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