# Unable to determine directory status

**URL:** <https://forum.infinityfree.com/t/unable-to-determine-directory-status/100336>\
**Category:** Hosting Support\
**Created:** [October 18, 2024, 2:59pm UTC](https://forum.infinityfree.com/t/unable-to-determine-directory-status/100336 "2024-10-18T14:59:17Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [October 18, 2024, 4:14pm UTC](https://forum.infinityfree.com/t/unable-to-determine-directory-status/100336/3 "2024-10-18T16:14:31Z")

</div>

Both issues are effectively the same: it means that the FTP connection to your hosting account is not working. The file manger seems to be working, so it appears to be an issue between the client area and the FTP server.

Usually these issues resolve themselves after a while, so please have patience.

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