# Unable to connect to server **URL:** \ **Category:** Hosting Support\ **Created:** [January 15, 2024, 12:16pm UTC](https://forum.infinityfree.com/t/unable-to-connect-to-server/88716 "2024-01-15T12:16:47Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [January 15, 2024, 2:39pm UTC](https://forum.infinityfree.com/t/unable-to-connect-to-server/88716/3 "2024-01-15T14:39:32Z")
It could be that [FileZilla](https://filezilla-project.org/download.php?type=client) is giving up, because it doesn’t get a response from the server to begin with. That could be caused by a firewall issue, for example. If you haven’t done so yet, could you please try the troubleshooting steps from these articles? > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… --- _[View the full topic](https://forum.infinityfree.com/t/unable-to-connect-to-server/88716)._