Unable to connect to FTP server

Unable to connect to FTP server on port 21.

Are you sure this is the address of the FTP server? This is often different from that of the HTTP (web) server. Please contact your ISP helpdesk or system administrator for help.

please help!!!

The IP address and port look correct. Can you please respond with:

- The full connection log from FileZilla (the top panel) so we can see when the issue happens?
- A tracert from your computer to the FTP server address?