# Unable to activate cloudflare

**URL:** <https://forum.infinityfree.com/t/unable-to-activate-cloudflare/23320>\
**Category:** Hosting Support\
**Created:** [November 25, 2019, 9:51pm UTC](https://forum.infinityfree.com/t/unable-to-activate-cloudflare/23320 "2019-11-25T21:51:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anon15599322](https://forum.infinityfree.com/letter_avatar/anon15599322/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon15599322](https://forum.infinityfree.com/u/anon15599322)\
**Post date:** [November 25, 2019, 9:51pm UTC](https://forum.infinityfree.com/t/unable-to-activate-cloudflare/23320/1 "2019-11-25T21:51:16Z")

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My website URL is: [officialarca.epizy.com](http://officialarca.epizy.com)

What I’m seeing is: CLOUDFLARE ERROR : We were unable to identify [officialarca.epizy.com](http://officialarca.epizy.com) as a registered domain. Please ensure you are providing the root domain and not any subdomains (e.g., [example.com](http://example.com), not [subdomain.example.com](http://subdomain.example.com))

I’m using this software: cPanel

Additional information:

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**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\
**Post date:** [November 26, 2019, 12:10am UTC](https://forum.infinityfree.com/t/unable-to-activate-cloudflare/23320/2 "2019-11-26T00:10:21Z")

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> [@Cannot alter cloudflare](https://forum.infinityfree.com/t/cannot-alter-cloudflare/22602/4):
>
> This is a subdomain not domain Cloudflare doesn’t allow subdomains to be registered separately, Cloudflare will only provide their services if you can provide your own registered domains How to get free domain ? here [https://www.freenom.com/en/index.html?lang=en](https://www.freenom.com/en/index.html?lang=en) (don’t choose .TK) Then add your domain here for example as addon domain [https://infinityfree.net/support/add-your-own-domain/](https://infinityfree.net/support/add-your-own-domain/)[Help for Freenom part is here](https://my.freenom.com/knowledgebase.php?action=displayarticle&id=3) Wait for DNS propagation [https://infinityfree.net/support/why-doesnt-m…](https://infinityfree.net/support/why-doesnt-my-domain-work/)

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [December 26, 2019, 12:10am UTC](https://forum.infinityfree.com/t/unable-to-activate-cloudflare/23320/3 "2019-12-26T00:10:25Z")

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