Unable to Access FTP

[kitenski]

@Ziverre yes was using filezilla

|Status:      |Resolving address of ftpupload.net|
|---|---|
|Status:      |Connecting to 185.27.134.11:21...|
|Error:         |Connection timed out after 20 seconds of inactivity|
|Error:         |Could not connect to server|
|Status:      |Waiting to retry...|
|Status:      |Resolving address of ftpupload.net|
|Status:      |Connecting to 185.27.134.11:21...|
|Error:         |Connection timed out after 20 seconds of inactivity|
|Error:         |Could not connect to server|

[kitenski]

@KangJL I turned on the debug and of course it now works! Previous non debug errors from FileZilla above.

[Ziverre]

This is normal since the server is quite harsh with how long the FTP connection stays active, should not cause a problem to your work however.

[kitenski]

Normal for it not to connect? I had issues so was trying to re-upload my site from it’s previous host and without the connection I couldn’t upload files?

[Ziverre]

Can you show us the log when the upload process fails?

@kitenski

Normal for it not to connect?

It disconnects after 20 seconds of inactivity however it reconnects again when you try to do things such as upload, move to folder etc.

[kitenski]

Sorry for the slow reply, seems my account was suspended when I uploaded a load of files from my previous host. Trying to get it re-enabled since last night but no response to the support ticket! Will update when I can.

[kitenski]

This is the log from filezilla

2023-08-16 16:06:51 92760 1 Status: Resolving address of ftpupload.net
2023-08-16 16:06:51 92760 1 Status: Connecting to 185.27.134.11:21…
2023-08-16 16:07:11 92760 1 Error: Connection timed out after 20 seconds of inactivity
2023-08-16 16:07:11 92760 1 Error: Could not connect to server
2023-08-16 16:07:11 92760 1 Status: Waiting to retry…
2023-08-16 16:07:16 92760 1 Status: Resolving address of ftpupload.net
2023-08-16 16:07:16 92760 1 Status: Connecting to 185.27.134.11:21…

[JxstErg1]

Seems like the File Manager and FTP server went down again. Please wait until it gets back up, maybe a few minutes…

[vipservgo]

file manager and ftp both why don’t have ddos security

[Greenreader9]

You can’t put DDoS protection on an IP address without spending a huge amount of money on servers.

The file manager relies on FTP, so if the FTP port goes down, so does the file manager.

[_I_F_R]

I’m getting now

19:15:21	Status:	Connecting to 185.27.134.11:21...
19:15:21	Status:	Connection established, waiting for welcome message...
19:15:21	Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
19:15:21	Response:	220-You are user number 545 of 6900 allowed.
19:15:21	Response:	220-Local time is now 13:13. Server port: 21.
19:15:21	Response:	220-This is a private system - No anonymous login
19:15:21	Response:	220 You will be disconnected after 60 seconds of inactivity.
19:15:21	Command:	AUTH TLS
19:15:21	Response:	234 AUTH TLS OK.
19:15:21	Status:	Initializing TLS...
19:15:21	Status:	TLS connection established.
19:15:21	Command:	USER epiz_REMOVEDFORPRIVACY
19:15:21	Response:	331 User epiz_REMOVEDFORPRIVACY OK. Password required
19:15:21	Command:	PASS **********
19:15:21	Response:	421 Home directory not available - aborting
19:15:21	Error:	Could not connect to server

[_I_F_R]

Ok, now I’m getting the same error again on the FTP but now situation is worse, my site isn’t working (static pages work, but if I open a page that needs PHP/Mysql, I get a 403 Access denied

[Admin]

This issue has started to appear again:

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

Which components are affected by this issue You will be affected by this issue if your hosting account (website) is on one of these IP addresses: 185.27.134.98 185.27.134.116 185.27.134.215 What issues may you see FTP → 421 Home directory not available 404 this one (when visiting your website) [404] Error 403 (text form only - no imgs) → when visiting your website. Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR_CON…

[grahamh]

Is FTP working now? I’m still getting

PS C:\WINDOWS\system32> ftp ftp.infinityfree.com
Connected to ftp.infinityfree.com.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 451 of 6900 allowed.
220-Local time is now 14:49. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (ftp.infinityfree.com:(none)): if0_34844828
331 User if0_34844828 OK. Password required
Password:
530 Login authentication failed
Login failed.
ftp>

and is it ftp.infinityfree.com or ftpupload.net?

[grahamh]

Oops. New user and can’t edit. Can someone blank my username, pls?

[ChrisPAR]

The authentication failed, are you sure you’re using the correct password? The FTP password is different from the password you login to the client area with, it is located in your account overview:

Check this article as well:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

If you’re sure you’re entering the correct credentials, check if your website is on one of the IPs mentioned, perhaps the outage is affecting your access:

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

Which components are affected by this issue You will be affected by this issue if your hosting account (website) is on one of these IP addresses: 185.27.134.98 185.27.134.116 185.27.134.215 What issues may you see FTP → 421 Home directory not available 404 this one (when visiting your website) [404] Error 403 (text form only - no imgs) → when visiting your website. Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR_CON…

@grahamh

is it ftp.infinityfree.com or ftpupload.net?

Both work, ftpupload.net is preferred.

@grahamh

Can someone blank my username, pls?

Shouldn’t be necessary, unlike your password it isn’t sensitive information unless you’re using very weak passwords like 123456

[grahamh]

Gotit, thx. I thought I’d specified a password but it seems it’s autogenerated

[ChrisPAR]

If you wish to change it, you can do so via your Account Settings section in the client area.

[grahamh]

Already done