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[JxstErg1]

Hi and welcome to the forum! What is your website URL so I can check?

If you don’t give it the most I can do is tell you this: if your website resides on the IPs of this announcement (ending with .98, .116 or .215; you can check the Website IP on your Client Area by clicking on the hosting account your website is on) here’s the update:

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

The current situation as far as I can tell right now: The affected website IPs are up, and most sites on them seem to be working. Some sites are still down, showing 404 errors on the website and “421 Home directory not available”. Usually this would indicate a problem with the hosting volume, but other sites on the same hosting volume are working, so it’s not entirely clear what’s the deciding factor there. Meanwhile, I have not received any clear information from iFastNet yet regarding what i…

If your website is not affected I can link you to this article:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…