Hello,
My WordPress website timoraa.ct.ws is showing “Error establishing a database connection.”
Softaculous shows the original database as if0_42929433_wp617, with database user 42929433_5 and host sql303.byetcluster.com.
However, this database is not visible in my MySQL Databases list. Could you please check whether this database still exists and whether it can be restored/reconnected to my account?
I also have another working website, aitech.ct.ws. Please do not modify that website or its database.
Databases created by Softaculous is known to have this quirky behaviour, and the usual solution is to “recreate” the database with the same name. It will not actually overwrite anything but just link the database back to your account.
Although the problem seems to be the database servers themselves experiencing some downtime. So you should wait.
There have been a number of reports concerning databases that are missing, notably WordPress databases created with Softaculous. I don’t know what happened to them yet, but clearly something has happened, so I’ve submitted a request upstream to look into it.
Just wanted to post an update here in case you didn’t see the issue on the status page.
The issue was identified as a database permission issue. The bug has been identified and resolved, and the fix has been retroactively applied to affected websites.
This means that the databases that had disappeared were not actually lost. They have been recovered, are fully accessible, and your website should now be working again.