# This site can’t provide a secure connection **URL:** \ **Category:** Hosting Support\ **Created:** [November 2, 2022, 6:12pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873 "2022-11-02T18:12:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 6:12pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/1 "2022-11-02T18:12:05Z")
### Username (e.g. epiz\_XXX) or Website URL # epiz\_32391392 Hello I keep on receiving this error and I dont know what is wrong with my infinityfree ssl. How can this be solved? I can’t even get on my admin page. #### Unsupported protocol The client and server don’t support a common SSL protocol version or cipher suite. ![image](https://forum-cdn.infinityfree.net/original/3X/0/a/0af8435d65aef6acb7d871f75e7f0f57cb66f785.png) (other information and details relevant to your question) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 2, 2022, 6:27pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/2 "2022-11-02T18:27:38Z")
Welcome! That’s a bit of a weird error, can you share your URL? ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 7:07pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/3 "2022-11-02T19:07:00Z")
sure. [https://greatlaptops.ga](https://greatlaptops.ga) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 2, 2022, 7:34pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/4 "2022-11-02T19:34:35Z")
What SSL provider did you use for the certificate? ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 7:38pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/5 "2022-11-02T19:38:02Z")
I’m using cloudflare, and infinityfree ssl for full security. But for some reason I dont think its showing the infinityfree certificate anymore for me. Even when I try to get it back. ![image](https://forum-cdn.infinityfree.net/original/3X/3/5/354b2a7f0bcd47cd9f72004df69ff7f99e0d976c.png) ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [November 2, 2022, 7:40pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/6 "2022-11-02T19:40:39Z")
That’s likely the reason you’re having this issue. Cloudflare is known to cause this when SSL has not been set up correctly on your site. Try issuing a new one and see if it fixes it. EDIT: I just realized this is CloudFlare’s client area and not InfinityFree’s. Does your SSL appear in InfinityFree’s client area? ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 7:45pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/7 "2022-11-02T19:45:23Z")
Hey how you doing, I’ve been trying to issue a new infinityfree ssl but the ssl doesnt apear in the Infinity client area. ![image](https://forum-cdn.infinityfree.net/original/3X/e/a/ea9886ea443611ef8536aa0f02954dcd80b8ab34.png) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 2, 2022, 7:47pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/8 "2022-11-02T19:47:16Z")
You need to install a certificate on InifnityFree: > [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/t/how-to-get-free-ssl-https-on-infinityfree/49323): > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your… ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 7:48pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/9 "2022-11-02T19:48:27Z")
I tried that. ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 7:54pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/10 "2022-11-02T19:54:32Z")
Am I supposed to change the erase the cloudflare name servers from my domain site or something? I used freenom site. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [November 2, 2022, 7:58pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/11 "2022-11-02T19:58:41Z")
Or you can just set Cloudflare to “Flexable”, it should work fine then. ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 8:01pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/12 "2022-11-02T20:01:44Z")
I did that too actually. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 2, 2022, 8:49pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/13 "2022-11-02T20:49:37Z")
I see the same error code, but in my own browser. So seeing how your domain is using Cloudflare, it means Cloudflare does not have an SSL certificate for your domain name to use on the frontend. Cloudflare should do this automatically. Please make sure you have the “Universal SSL” option enabled in Cloudflare. It’s also recommended to setup a certificate on your hosting account to secure the connection between Cloudflare and our servers. But that won’t fix the issue, this is a problem on the Cloudflare side. > [@How to setup Full SSL with Cloudflare](https://forum.infinityfree.com/t/how-to-setup-full-ssl-with-cloudflare/60679): > > By default, Cloudflare uses a system called “Flexible SSL”. In this system, Cloudflare secures the connection between your visitors and Cloudflare, but not the connection between Cloudflare and your website. Not only is this less secure, some websites (notably WordPress) have trouble detecting whether HTTPS is in use, causing all sorts of issues. The best way to resolve this is by using Full SSL in Cloudflare. This way, the connection between Cloudflare and your website is encrypted, and your w… ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 8:58pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/14 "2022-11-02T20:58:44Z")
Yea the Universal SSL is enabled on cloudflare. I also tried getting the ssl on infityfree again but it just doesn’t install. ![image](https://forum-cdn.infinityfree.net/original/3X/4/1/410a9ba93b2ac32b4305f6c0620588c79e97a3aa.png) ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 9:22pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/15 "2022-11-02T21:22:39Z")
Ok I tried disabling and enabling the Universal SSL again and right now its showing a 502 error. ![image](https://forum-cdn.infinityfree.net/original/3X/9/f/9f3cb685179cd2214f275ddec92fed50d8d4631f.png) ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [November 2, 2022, 9:32pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/16 "2022-11-02T21:32:21Z")
![image](https://forum-cdn.infinityfree.net/original/3X/d/9/d9cff6f9158adb3e264cb2e9a57eb3aaaeba4661.png) if you have a self-sig cert installed on our hosting, then switch it to `full` if you don’t have it then switch to `flex` ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [November 2, 2022, 9:34pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/17 "2022-11-02T21:34:04Z")
![image](https://forum-cdn.infinityfree.net/original/3X/b/c/bcb7b9e43c034c2c2a40689b658a614b394c7dbb.jpeg) ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 9:36pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/18 "2022-11-02T21:36:02Z")
Oh great. It seems to be working all of a sudden. Thanks guys! I really hope it stays that way. ---
**Author:** ![anon17660882](https://forum.infinityfree.com/letter_avatar/anon17660882/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon17660882](https://forum.infinityfree.com/u/anon17660882)\ **Post date:** [November 2, 2022, 9:37pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/19 "2022-11-02T21:37:10Z")
I just need to solve a http 500 error on one of the tabs now. Ill check the other topics. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 9, 2022, 9:37pm UTC](https://forum.infinityfree.com/t/this-site-can-t-provide-a-secure-connection/67873/20 "2022-11-09T21:37:24Z")
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