# There's a problem with my website; it says the domain is suspended. **URL:** \ **Category:** Hosting Support\ **Created:** [December 14, 2025, 8:09pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948 "2025-12-14T20:09:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 8:09pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/1 "2025-12-14T20:09:35Z")
I’m having a problem with my website. It shows that the domain is suspended. It says, “This domain has been suspended because it has reached server limits” or something similar. Is there a way to fix this problem? super-tv.ct.ws ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [December 14, 2025, 8:10pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/2 "2025-12-14T20:10:35Z")
Did you check this article already and check if any of the situations described there apply to your situation? > [@Why Your Domain Redirects to suspended-domain.net](https://forum.infinityfree.com/t/why-your-domain-redirects-to-suspended-domain-net/49236): > > Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing … ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 8:17pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/3 "2025-12-14T20:17:42Z")
Yes, I read the article, but it still didn’t resolve the issue. ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 8:19pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/4 "2025-12-14T20:19:17Z")
Hello, My hosting account has been suspended. I was testing a website dashboard and statistics system. I have now disabled any scripts that may cause high resource usage. Could you please let me know the reason for the suspension and if the account can be reactivated? Thank you. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [December 14, 2025, 8:34pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/5 "2025-12-14T20:34:13Z")
The reason for suspension can be found in the client area ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 8:38pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/6 "2025-12-14T20:38:36Z")
![image](https://forum-cdn.infinityfree.net/original/3X/9/3/93880acaa497a55eb4d722659471602c3cc8d597.png) The account is open and not suspended in the customer’s region. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 14, 2025, 11:34pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/7 "2025-12-14T23:34:23Z")
> [@supertv](#): > > super-tv.ct.ws Ok so the account isn’t suspended. Does your account have an index.php\index.html (not caps)? Can you share a scrreenshot of this page on the account: ![image](https://forum-cdn.infinityfree.net/original/3X/2/d/2d1c538a76063a0fa2348eb5734abbc2627b359c.png) That might give us some more information. ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 11:36pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/8 "2025-12-14T23:36:44Z")
My account on the website has been locked and they sent a message saying it won’t be reactivated. I want to back up my data but I don’t know how. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 14, 2025, 11:41pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/9 "2025-12-14T23:41:42Z")
Interesting, because the screenshot you shared above shows it as active. Is it a temporary (24 hour) suspension for hitting limits or similar, or is it a permanent suspension for abuse? If its temporary, you have to wait the 24 hours and then it’ll reactivate automatically If its a permeant suspension, then you can raise a support ticket and ask for a backup. But depending on the reason for the suspension, [IFastNet](https://www.infinityfree.com/go/ifastnet) may refuse or not reply. For example, if your site was hosting pirated TV\movies, or links to other services that host pirated TV\Movies, [IFastNet](https://www.infinityfree.com/go/ifastnet) are generally not able to provie a backup for you. This is because [IFastNet](https://www.infinityfree.com/go/ifastnet) are based in the UK, and providing the backup could be seen here as supporting piracy, which is a big no no. –edit– If your account is suspended, you should have a banner like this one in your dashboard: ![image](https://forum-cdn.infinityfree.net/original/3X/4/9/49ebd09a1ab5494fc321247525d304f3c13b0808.png) If its got the “Create Support Ticket” option, then its a permeant suspension, if its hits limits or similar and only a temp suspension, it wont have the button. ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 11:44pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/10 "2025-12-14T23:44:35Z")
![image](https://forum-cdn.infinityfree.net/original/3X/9/e/9e552090a751b7cce9d67111d2707ef6e68a0502.png) ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 14, 2025, 11:46pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/11 "2025-12-14T23:46:53Z")
Ok so its for high traffic. A permeant suspension for traffic generally only comes after several temporary suspensions… If they won’t reactivate your account, then you can request a backup of your site through a support ticket. ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 14, 2025, 11:59pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/12 "2025-12-14T23:59:32Z")
How long does it take for the support ticket to be refunded? ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 15, 2025, 12:09am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/13 "2025-12-15T00:09:02Z")
Honestly, I’ve never had an account suspended to be sure. But when I contacted them about my own hosting provider account, they responded within 24 hours. But some people on here have said it can take up to 72 hours ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 15, 2025, 12:15am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/14 "2025-12-15T00:15:42Z")
That’s a long time, 72 hours. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 15, 2025, 12:20am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/15 "2025-12-15T00:20:01Z")
That’s 3 days. It really isn’t that bad, and they could get back sooner, that’s just what I’ve heard from people here. If having a backup of your site is that vital, you really should have been keeping your own backups on your own pc ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 15, 2025, 12:24am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/16 "2025-12-15T00:24:57Z")
I never imagined this would happen. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 15, 2025, 9:18am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/17 "2025-12-15T09:18:44Z")
Unfortunately best practice is still for you to keep your own backups. While unlikely [IFastNet](https://www.infinityfree.com/go/ifastnet) could suffer a catastrophic failure and lose everything. Never trust a 3rd party with the only copy of important data ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [December 15, 2025, 10:19am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/18 "2025-12-15T10:19:12Z")
Please consider that yesterday was Sunday, and you submitted it in the evening (UK time). Support is usually fastest within UK business hours. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [December 15, 2025, 10:25am UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/19 "2025-12-15T10:25:17Z")
Just to give context to that, it is currently roughly 10:25 am UK time. So we’re just over an hour into the working day. Hopefully you’ll have an update by the end of UK business hours today 🤞 ---
**Author:** ![supertv](https://forum.infinityfree.com/letter_avatar/supertv/32/6_449c533f586939b6e5f246632a46421f.png) [@supertv](https://forum.infinityfree.com/u/supertv)\ **Post date:** [December 15, 2025, 12:10pm UTC](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948/20 "2025-12-15T12:10:42Z")
The backup has been sent. [Next page](https://forum.infinityfree.com/t/theres-a-problem-with-my-website-it-says-the-domain-is-suspended/116948.md?page=2)