# The site and account are not working **URL:** \ **Category:** Hosting Support\ **Created:** [August 25, 2021, 8:48am UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430 "2021-08-25T08:48:46Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 26, 2021, 3:09pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/26 "2021-08-26T15:09:16Z")
I want to make a website on this hosting. What’s wrong? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 26, 2021, 3:24pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/27 "2021-08-26T15:24:26Z")
For starters, it would help a lot if you make some decisions on which technologies you want to use. Do you want to use our nameservers or Cloudflare? Do you want to use our SSL certificates? Or Full or Flexible SSL at Cloudflare? We can also give you recommendations if you need help making the decisions. But then can you please describe what you need exactly? Whatever you need, we can help you. All we need is some clarity on what that is. In any case, we can help you better with more details. Posting only single sentences doesn’t give us a lot to go on. ---
**Author:** ![Dok\_shi](https://forum.infinityfree.com/letter_avatar/dok_shi/32/5_5575768a8748004e209b776fc1b2916d.png) [@Dok\_shi](https://forum.infinityfree.com/u/Dok_shi)\ **Post date:** [August 26, 2021, 3:24pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/28 "2021-08-26T15:24:55Z")
idk maybe try to wait 48h (since it can take up to 48h i think (most of internet things say that) and try to clear your cache and the CF cache you can use this hosting with CF thats not the pb here just if you use IF NS you should use their DNS system (not CF) if you use CF NS you should use CF DNS system (like on your screenshot) you are on namesilo of what i see so set your NS here (i think you know) do what i told the line above and wait it should work, and then only check your SSL certificat because i think this was the original pb ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 26, 2021, 3:43pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/29 "2021-08-26T15:43:36Z")
> [@Admin](#): > > Cloudflare Cloudflare ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 26, 2021, 3:49pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/30 "2021-08-26T15:49:20Z")
Emphasis: > [@Admin](#): > > In any case, we can help you better with more details. Posting only single sentences doesn’t give us a lot to go on. This goes more so for single word replies. * * * If you want to use Cloudflare, the first thing to do is to switch your domain back to Cloudflare’s nameservers. You’re using our nameservers right now. ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 26, 2021, 4:00pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/32 "2021-08-26T16:00:07Z")
I understand everything!)) Excuse me. I don’t know much about it. I fixed the DNS. ![Screenshot_7](https://forum-cdn.infinityfree.net/original/3X/6/2/620e6e51f7c0a0a64803ca457ce20525060fa300.png) ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 26, 2021, 4:06pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/33 "2021-08-26T16:06:57Z")
Do I need to remove SSL here? If so, how? ![Screenshot_9](https://forum-cdn.infinityfree.net/original/3X/6/9/693fdce29b93112ff42912bafbf903850c6d39c4.png) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 26, 2021, 6:19pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/34 "2021-08-26T18:19:03Z")
> [@anon14614995](#): > > I fixed the DNS. Yes, you did. Now wait for DNS propagation (72 hours) and don’t touch anything. In Cloudflare, make sure you have SSL set to flexible, you can ignore the one on IF unless you want to use it. The article below may be able to help you out. > [@A Full Guide To Cloudflare](https://forum.infinityfree.com/t/a-full-guide-to-cloudflare/44451): > > Hello, I will show you how to easily set up Cloudflare, Edit Records, and Troubleshoot with images! PLEASE READ BEFORE STARTING!!! Cloudflare cannot be used on free subdomains from InfinityFree. You can use Cloudflare on Custom Domains ([yoursite.com](http://yoursite.com)) and with Custom Sub-Domains ([subdomain.yoursite.com](http://subdomain.yoursite.com)). A video tutorial can be found at the end of this guide, should you get stuck. You must connect your domain to your InfinityFree account first. [Read more here](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227). Set-Up Cloudflare Go to [Dash…](http://Dash.Cloudflare.com) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 26, 2021, 6:58pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/35 "2021-08-26T18:58:39Z")
> [@anon14614995](#): > > Do I need to remove SSL here? If so, how? You don’t NEED to remove SSL. But if you’re using Cloudflare, I wouldn’t bother with Let’s Encrypt or GoGetSSL certificates. And if you’re not going to use those certificates, it doesn’t matter if you keep it or not. You can remove the SSL domain by clicking the domain in the list, scrolling down the page and clicking the Delete button. * * * If you are using Cloudflare, I would recommend to request a Self Signed SSL certificate instead. You can also do that with our SSL certificates tool. You can then install that certificate to your account and set Cloudflare to “Full” SSL mode. This is more secure and tends to be more bug free than using the default Flexible SSL. ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:25pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/36 "2021-08-27T15:25:00Z")
Hello. Can you give instructions on how to do this? To go to full. Thanks. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 27, 2021, 3:25pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/37 "2021-08-27T15:25:36Z")
> [@anon14614995](#): > > Can you give instructions on how to do this? To go to full. I already did. > [@A Full Guide To Cloudflare](https://forum.infinityfree.com/t/a-full-guide-to-cloudflare/44451): > > Hello, I will show you how to easily set up Cloudflare, Edit Records, and Troubleshoot with images! PLEASE READ BEFORE STARTING!!! Cloudflare cannot be used on free subdomains from InfinityFree. You can use Cloudflare on Custom Domains ([yoursite.com](http://yoursite.com)) and with Custom Sub-Domains ([subdomain.yoursite.com](http://subdomain.yoursite.com)). A video tutorial can be found at the end of this guide, should you get stuck. You must connect your domain to your InfinityFree account first. [Read more here](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227). Set-Up Cloudflare Go to [Dash…](http://Dash.Cloudflare.com) ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:27pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/38 "2021-08-27T15:27:03Z")
Thanks! And please see. Throws an error. What to do? I see the certificate, but the site is not working yet. ![Screenshot_13](https://forum-cdn.infinityfree.net/original/3X/0/f/0fecfd938dc2e3270a224a7cf1ef38b2f1de0831.png) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 27, 2021, 3:30pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/39 "2021-08-27T15:30:37Z")
Please screenshot your Cloudflare DNS, and provide the IP of your account from the Client Area. Thanks ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:33pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/41 "2021-08-27T15:33:47Z")
![Screenshot_15](https://forum-cdn.infinityfree.net/original/3X/9/3/934d748f70265823644dc0cd3163a1059aa2679e.png) ![Screenshot_14](https://forum-cdn.infinityfree.net/original/3X/b/d/bd65ee6c14f9f990867d69870fb850617f1fca59.png) ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:34pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/42 "2021-08-27T15:34:45Z")
![Screenshot_16](https://forum-cdn.infinityfree.net/original/3X/d/0/d0ff3f611bdcc11bff4b7757a2b011702a7ddae7.png) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 27, 2021, 3:36pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/43 "2021-08-27T15:36:37Z")
That’s weird. The IP is working, and your site just seams to be constantly loading. I don’t have access to the tools to check at the moment, but if no one else gets back to you I can check tonight. ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:45pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/44 "2021-08-27T15:45:01Z")
Check, please. “File Manager” does not open in my account. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [August 27, 2021, 3:47pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/45 "2021-08-27T15:47:30Z")
This is what I see. ![image](https://forum-cdn.infinityfree.net/original/3X/7/6/76b7ce088ce6f3b779dd03a838004bf2dff13f64.png) Which could be related to this > [@How to make Cloudflare Flexible SSL work with WordPress](https://forum.infinityfree.com/t/how-to-make-cloudflare-flexible-ssl-work-with-wordpress/49362): > > WordPress is a great and very popular website building tool, and Cloudflare is a great way to get HTTPS on your website for free. Thanks to Cloudflare’s Flexible SSL system, you don’t even need to manage SSL certificates to use it! However, getting WordPress to show a padlock and make all pages work can be a bit tricky. This article explains a good way to configure your website correctly with Cloudflare Flexible SSL. Heads up! Instead of making WordPress work with Flexible SSL, you can also c… ---
**Author:** ![anon14614995](https://forum.infinityfree.com/letter_avatar/anon14614995/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14614995](https://forum.infinityfree.com/u/anon14614995)\ **Post date:** [August 27, 2021, 3:53pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/46 "2021-08-27T15:53:27Z")
![Screenshot_13](https://forum-cdn.infinityfree.net/original/3X/0/f/0fecfd938dc2e3270a224a7cf1ef38b2f1de0831.png) When it showed an error (on the screen), the certificate was. There was a secure connection. But now the site is not loading. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 27, 2021, 4:03pm UTC](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430/47 "2021-08-27T16:03:19Z")
I don’t see a timeout error, I only see the redirect loop issue. Do you have any Page Rules or other redirects setup at Cloudflare? If so, please try disabling those. [Previous page](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430.md?page=1) [Next page](https://forum.infinityfree.com/t/the-site-and-account-are-not-working/50430.md?page=3)