The selected domain is already in use on InfinityFree. Please remove the domain from your other acc

[fred.chia]

Website URL - www.soundwurks.com

(please specify the URL of the site on which you are experiencing the problem)

Error Message - The selected domain is already in use on InfinityFree. Please remove the domain from your other account at InfinityFree before you can add it to a new account.

(please share the FULL error message you see, if applicable)

Other Information - Account created, html files uploaded via FTP. Website is live but when I click on domain - it is blank and does not show my domain.

(other information and details relevant to your question)

[JxstErg1]

Hi and welcome to the forum!

@fred.chia

Account created, html files uploaded via FTP. Website is live but when I click on domain - it is blank and does not show my domain.

For me it actually shows your website content:

Please note that it might take up to 72 hours for your website to show up on your end:

When will my domain name start working

If you’ve just created your account, or just added a new domain name to an account, you may be surprised that you are unable to view your website when using the domain. Instead you may see: An advertisements page, with ?z being added to the URL. An error saying “This site can’t be reached”. This is usually caused by a system called DNS Caching. This article explains how DNS Caching works, why your website isn’t up yet and what you can do to see your website right now. When will I be able to …

[fred.chia]

Hi there, I think the DNS is fine and my website is running fine.
However the domain name does not show in my account hence I cannot add a SSL to it.

Also on the main home tab in my account the hosting volume is unknown and the home directory is unknown

[Admin]

If you click the three dots in the top right of the domains panel, there is an option “Update Domains List from Account”. If you believe that the list in the client area is not correct, simply try that button to force the client area to recheck your account’s domains. Doing so will also update the hosting volume and home directory.

Normally it shouldn’t be necessary to use this option, but it seems like something odd happened with your account.