The screen stays white

Where? Write clearly

This is free hosting. As a community forum, how much we can help depend how much true and accurate info you can provide. Do not blame us for not helping just because you do not provide enough useful info.

I also see this


Please do what @anon46092769 said


Imagine how I can give precise information if 1st I don’t know about computers, 2nd is from the 1st day I launch 16 pages that I create in 8 months, online (by Google) and 8 minutes later no page can start. They go blank and I had to log out to reconnect again but it won’t let me connect. It stays white without any error message.

SSl is activated and the Url has the padlock.

I took this hosting for free, it’s because I don’t even have a credit card at the moment and it’s my first page. But after the season, I swear I’m going to buy hosting. even if it is one of the cheap ones

I don’t know what to do with PHP

Thank you for your attention

Keep learning… :slight_smile:

Most likely due to this

Do not say that too soon.
I had also started out with zero knowledge like you and bought cheap hosting.
Some hosting are cheap for a reason.
As my knowledge grows, I decided to switch to free hosting instead.
Unless you are doing ecommerce site, free hosting will suffice for most blog hobbists like me


It’s the technology I wrote, it’s the Google translation that’s bad. excuse me

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|Display Errors| (Off| On|)
| — | — | — |
|MB String Input||
|PHP Timezone|

PHP directives

he is on (off) or closed, is it normal please

Turn it on to see the error on your website

After turning it on and trying to start wordpress, I get this message

( Warning: require_once(/home/vol14_4/ failed to open stream: No such file or directory in /home/vol14_4/ on line 547

Fatal error: require_once(): Failed opening required ‘/home/vol14_4/’ (include_path=‘.:/usr/share/pear/’) in /home/vol14_4/ on line 547

Warning: require_once(/home/vol14_4/ failed to open stream: No such file or directory in /home/vol14_4/ on line 1346

Fatal error: require_once(): Failed opening required ‘/home/vol14_4/’ (include_path=‘.:/usr/share/pear/’) in /home/vol14_4/ on line 1346 )

I believe you can easily solve it with this

Take note of this as well


I can’t get into wordpress and I can’t do this tricky job because I don’t know tech

The “fix a corrupted installation” article isn’t that difficult to follow. If you know how to manage files with FTP, you can perform the steps in that article. And if you know how to manage files on your own computer, you can learn how to use an FTP client really quickly.

Alternatively, you can just remove the current installation and reinstall WordPress with Softaculous. It’s easier, but you’ll lose all your data.

And finally, please consider that this is web hosting, and you’re responsible for maintaining the site you’re hosting with us. If you don’t want that, you can go with a managed website builder, like instead. But be prepared for a much more expensive package with much less features.


I know this is a web hosting that I host with you so I have to responsible for maintenance. but this problem comes from hosting not wordpress and I see a lot of people whether in paid form or free form who make a lot of negative comments against infinityfree, say that it gives a lot of problems and it doesn’t there is no technical support and I suffer it. thank

If you really believe this comes from infinityfree and not your site, then test it out locally with Laragon. Install it from their website, start all services, and copy your site files to a folder with the name of your choice in C:\laragon\www then go to your browser type in foldername.test. If the error is still there then it is the Wordpress installation error and not infinityfree’s fault.


A good method of troubleshooting is to rename the plugins folder to plugins-old and themes folder to themes-old and then going to your site again. If it is active then install each plugin individually to see which plugin is causing the issue

I’ve been doing it since the first day and it doesn’t work. before Yes! but in this moment, no! Now I receive this message and the security lock is gone, where the SSl is active Hum, nous ne parvenons pas à trouver ce site.

mm, we can’t find this site.

Unable to connect to the server at

If the entered address was correct, you can:

 Try again later
 Please check your network connection
 Check that Firefox has permission to access the web (your connection could be effective, but protected by a firewall)

Likely due to this

In the meantime, can you do this?


I can’t access my wordpress account cause to problems with the files

Username epiz_31881895

Website IP

can you help me please ?



Create a new .htaccess file in your htdocs

directory (or directory)

to add your own rules or override these rules.


DirectoryIndex index.php index.html index.htm index2.html

ErrorDocument 403
ErrorDocument 404
ErrorDocument 500

Help yourself by doing these actions

Multiple posting will not help.
You need to help yourself.

1 Like

And what do you want me to say if I have the same problem since a week?

If you did not take any action, do you think the issue will go away by itself?

1 Like

I (still) see an HTTP 500 error on your website.

Since you posted a copy of the .htaccess file, you clearly have access to your files, so you need to follow the articles that have been posted here before.

I’ll post them again below:

Note that we are not going to fix this for you, that’s not our job. Part of having a website it being willing to fix it when things go wrong. If you get stuck, we are here to help, but you need to tell us specifically where you are stuck, and what you have tried to fix the problem.