# The screen stays white **URL:** \ **Category:** Hosting Support\ **Created:** [January 14, 2023, 8:51pm UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119 "2023-01-14T20:51:09Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![anon43777899](https://forum.infinityfree.com/letter_avatar/anon43777899/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon43777899](https://forum.infinityfree.com/u/anon43777899)\ **Post date:** [January 15, 2023, 8:08pm UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/22 "2023-01-15T20:08:27Z")
> [@anon46020159](#): > > but this problem comes from hosting not wordpress If you really believe this comes from infinityfree and not your site, then test it out locally with Laragon. Install it from their website, start all services, and copy your site files to a folder with the name of your choice in C:\laragon\www then go to your browser type in `foldername.test`. If the error is still there then it is the Wordpress installation error and not infinityfree’s fault. ---
**Author:** ![anon43777899](https://forum.infinityfree.com/letter_avatar/anon43777899/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon43777899](https://forum.infinityfree.com/u/anon43777899)\ **Post date:** [January 15, 2023, 8:10pm UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/23 "2023-01-15T20:10:44Z")
A good method of troubleshooting is to rename the plugins folder to plugins-old and themes folder to themes-old and then going to your site again. If it is active then install each plugin individually to see which plugin is causing the issue ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 16, 2023, 1:40am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/24 "2023-01-16T01:40:13Z")
I’ve been doing it since the first day and it doesn’t work. before Yes! but in this moment, no! Now I receive this message and the security lock is gone, where the SSl is active Hum, nous ne parvenons pas à trouver ce site. mm, we can’t find this site. Unable to connect to the server at [www.prixlocalsamanacontact-tours.epizy.com](http://www.prixlocalsamanacontact-tours.epizy.com). If the entered address was correct, you can: ``` Try again later Please check your network connection Check that Firefox has permission to access the web (your connection could be effective, but protected by a firewall) ``` ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 16, 2023, 3:40am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/25 "2023-01-16T03:40:10Z")
> [@anon46020159](#): > > Unable to connect to the server at [www.prixlocalsamanacontact-tours.epizy.com](http://www.prixlocalsamanacontact-tours.epizy.com). Likely due to this > [@DNS issues on free hosting: DNS\_PROBE\_FINISHED\_NXDOMAIN](https://forum.infinityfree.com/t/dns-issues-on-free-hosting-dns-probe-finished-nxdomain/71099): > > DNS issues on free hosting: DNS\_PROBE\_FINISHED\_NXDOMAIN Right now, it seems like there is an issue with the nameservers of free hosting. This appears to have started some time on the 13th of January, seemingly around 19:00 UTC. Which components are affected by this issue All websites that use our nameservers are affected by this issue. This includes all free subdomains and all custom domains that do not use external nameservers (like Cloudflare). Some of our own systems, like the control panel… In the meantime, can you do this? > [@How to fix a corrupted WordPress installation](https://forum.infinityfree.com/t/how-to-fix-a-corrupted-wordpress-installation/49359/1): > > ## Download a fresh copy of WordPress > > First of all, you will need to download a fresh copy of WordPress. You can download this from the official WordPress website: [https://wordpress.org/download/](https://wordpress.org/download/) > > From there, you can download a .zip file with the WordPress files. You will need to extract this archive on your own computer. > > The archive contains a folder called `wordpress` that contains the files and folders of WordPress. Keep track of where you left this folder because you’ll need it later on. > > ## Setup an FTP client and connection > > To upload the WordPress files, you will need an FTP client and FTP connection. This article explains this in more detail: [How to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306). > > You can use any FTP client you want, but we recommend to use [FileZilla](https://filezilla-project.org/download.php?type=client). It’s a free FTP client available for most popular operating systems, and most of our guides assume you’re using [FileZilla](https://filezilla-project.org/download.php?type=client). ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 20, 2023, 8:23pm UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/26 "2023-01-20T20:23:47Z")
I can’t access my wordpress account cause to problems with the files Username epiz\_31881895 Website IP 185.27.134.128 [https://www.prixlocalsamanacontact-tours.epizy.com](https://www.prixlocalsamanacontact-tours.epizy.com) can you help me please ? ################################################## # # DO NOT EDIT THIS FILE # # Create a new .htaccess file in your htdocs # directory (or [example.com/htdocs/](http://example.com/htdocs/) directory) # to add your own rules or override these rules. # ################################################## DirectoryIndex index.php index.html index.htm index2.html ErrorDocument 403 [https://errors.infinityfree.net/403/](https://errors.infinityfree.net/403/) ErrorDocument 404 [https://errors.infinityfree.net/errors/404/](https://errors.infinityfree.net/errors/404/) ErrorDocument 500 [https://errors.infinityfree.net/errors/500/](https://errors.infinityfree.net/errors/500/) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 2:34am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/27 "2023-01-21T02:34:06Z")
Help yourself by doing these actions > [@The screen stays white](https://forum.infinityfree.com/t/the-screen-stays-white/71119/18): > > I believe you can easily solve it with this Take note of this as well Multiple posting will not help. You need to help yourself. ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 2:40am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/28 "2023-01-21T02:40:50Z")
And what do you want me to say if I have the same problem since a week? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 2:44am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/29 "2023-01-21T02:44:26Z")
If you did not take any action, do you think the issue will go away by itself? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 21, 2023, 2:45am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/30 "2023-01-21T02:45:28Z")
I (still) see an HTTP 500 error on your website. Since you posted a copy of the .htaccess file, you clearly have access to your files, so you need to follow the articles that have been posted here before. I’ll post them again below: > [@Http error 500](https://forum.infinityfree.com/t/http-error-500/49352): > > When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett… > [@How to fix a corrupted WordPress installation](https://forum.infinityfree.com/t/how-to-fix-a-corrupted-wordpress-installation/49359): > > WordPress frequently releases updates, which you can install through WordPress’ admin interface. Usually, this works without a hitch. But with some (big) upgrades, the upgrade fails half way and leaves you with a broken website. Fortunately, you can still fix your website without any data loss, and this article tells you how to do that. Download a fresh copy of WordPress First of all, you will need to download a fresh copy of WordPress. You can download this from the official WordPress website… Note that we are not going to fix this for you, that’s not our job. Part of having a website it being willing to fix it when things go wrong. If you get stuck, we are here to help, but you need to tell us specifically where you are stuck, and what you have tried to fix the problem. ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 3:08am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/31 "2023-01-21T03:08:35Z")
So if these problems are from Hosting and they are not your problems, what are the problems that are your problems? And on the other hand, if I could solve it, I would have solved it for a long time without asking you so-called technical support who are inundating the clients. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 3:26am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/32 "2023-01-21T03:26:57Z")
> [@anon46020159](#): > > problems are from Hosting Free hosting comes with limits. The reason you are seeing those issue is because you have likely hit those limits. That’s why we provided you with articles to work around it > [@anon46020159](#): > > asking you so-called technical support There is no technical support. Tech support cost money. We are only a group of volunteers who are end users like you. That’s why this is a community forum. We can only offer you solutions to the issue that you are facing. Key thing is you must take action yourself. If you not willing to do that, please switch to other paid hosting options ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 3:55am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/33 "2023-01-21T03:55:55Z")
I use this free hosting because 1 it’s my first website and my first time dealing with hosting 2 it’s a trial. Now, how do you think I’m going to put my money in a so-called association that has no responsibility where neither those who are in free form, nor those who are in paid form, are in the same misfortunes? ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [January 21, 2023, 4:33am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/34 "2023-01-21T04:33:45Z")
> [@anon46020159](#): > > I use this free hosting because 1 it’s my first website and my first time dealing with hosting Great! We try to be as friendly and helpful as we can to new users and people that haven’t quite figured out all of the bells and whistles and features of free hosting yet. > [@anon46020159](#): > > it’s a trial Hm? Our hosting is not a trial; it is free hosting that you can use for however long you want and you will have to pay nothing, no credit card needed. Here’s a quote from [infinityfree.net](http://infinityfree.net) pointing it out: > **Is InfinityFree a demo, trial or sample for premium hosting?** > Absolutely not! InfinityFree is fully featured, completely free website hosting. We provide promotional offers for alternative, premium services for people looking for more, but their services are very different. InfinityFree is not a representation of these offers. We are very willing to help you if you can try to accept the help. * * * I don’t like to tread in these metaphorical murky waters, but sometimes it is necessary for the sake of stopping the spread of confusion and anger: > [@anon46020159](#): > > So if these problems are from Hosting and they are not your problems, what are the problems that are your problems? It is possible that our hosting is at fault, but in my experience in viewing other users’ problems like this is that the user did something like install a bad plug-in, an update that failed, or something else, and that the hosting is rarely at fault. > [@anon46020159](#): > > And on the other hand, if I could solve it, I would have solved it for a long time without asking you so-called technical support who are inundating the clients. This is a bit ironic. Six days ago, community members provided you with [a solution](https://forum.infinityfree.com/t/the-screen-stays-white/71119/18) to which [you replied](https://forum.infinityfree.com/t/the-screen-stays-white/71119/19), “I can’t do this tricky job because I don’t know tech,” and [here](https://forum.infinityfree.com/t/the-screen-stays-white/71119/31) you say that if we had provided you with a solution (note, we did) that you would have gone through with it, but it seems that you didn’t. I’m sorry if it sounds like I’m being a little nitpicky or hasty. > [@anon46020159](#): > > Now, how do you think I’m going to put my money in a so-called association that has no responsibility where neither those who are in free form, nor those who are in paid form, are in the same misfortunes? We don’t expect you to give anyone your money if you don’t want to; it’s your money, it’s your choice to spend it or not. Just remember, like @KangJL pointed out, that we are unpaid volunteers giving our time to help people; paid support is paid to sit and help you (more comprehensively). Even though lots of things on the platform are out of our scope, we still try to provide the most accurate, detailed, and helpful information possible, and this is the same for our partner, iFastNet, and I’m sure other hosting companies—free or paid—as well. So (TL;DR) let’s refrain from name-calling, false/empty/null accusations, and try to stick to the facts so that we can provide quick, kind, and focused support, and [keep our forum clean and in order](https://forum.infinityfree.com/guidelines). * * * So, we’ll try to help you, but we’ll just need an update on your situation. Did you upload the missing WordPress files? Is there still an HTTP 500 error? Did you change your .htaccess? Have you done any other troubleshooting and if so what—and what were the results? What else have you changed? If you can answer each of these with a definitive answer, then we should be able to give you high-quality, kind, and (hopefully) fast support. Thanks! ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 4:54am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/35 "2023-01-21T04:54:23Z")
You think it’s normal, after 8 months of work to be able to create my website then it breaks in a second and you don’t want to solve the problem to recover the website? But you don’t say if technical support is not included? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 5:21am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/36 "2023-01-21T05:21:20Z")
> [@anon46020159](#): > > you don’t say if technical support is not included? Yes, what we are providing right now is community support through forum. So you need to do your part. It cannot only work one way. Start by answering to below questions… > [@wackyblackie](#): > > we’ll try to help you, but we’ll just need an update on your situation. Did you upload the missing WordPress files? Is there still an HTTP 500 error? Did you change your .htaccess? Have you done any other troubleshooting and if so what—and what were the results? What else have you changed? ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 5:32am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/37 "2023-01-21T05:32:04Z")
no I don’t do ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 5:36am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/38 "2023-01-21T05:36:50Z")
talk to you about Configure php directives PHP directives for [prixlocalsamanacontact-tours.epizy.com](http://prixlocalsamanacontact-tours.epizy.com) Display Errors Off On MB String Input PHP Timezone? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 5:39am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/39 "2023-01-21T05:39:48Z")
Did you forget? > [@The screen stays white](https://forum.infinityfree.com/t/the-screen-stays-white/71119/15): > > |Display Errors| (Off| On|) | — | — | — | |MB String Input|| |PHP Timezone| PHP directives he is on (off) or closed, is it normal please Answer is here > [@The screen stays white](https://forum.infinityfree.com/t/the-screen-stays-white/71119/16): > > Turn it on to see the error on your website ---
**Author:** ![anon46020159](https://forum.infinityfree.com/letter_avatar/anon46020159/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46020159](https://forum.infinityfree.com/u/anon46020159)\ **Post date:** [January 21, 2023, 5:44am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/40 "2023-01-21T05:44:34Z")
**Warning** : require\_once(/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/class-wpdb.php): failed to open stream: No such file or directory in **/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/load.php** on line **547** **Fatal error** : require\_once(): Failed opening required ‘/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/class-wpdb.php’ (include\_path=‘.:/usr/share/pear/’) in **/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/load.php** on line **547** **Warning** : require\_once(/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/class-wp-textdomain-registry.php): failed to open stream: No such file or directory in **/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/load.php** on line **1346** **Fatal error** : require\_once(): Failed opening required ‘/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/class-wp-textdomain-registry.php’ (include\_path=‘.:/usr/share/pear/’) in **/home/vol14\_4/epizy.com/epiz\_31881895/htdocs/wp-includes/load.php** on line **1346** ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 21, 2023, 6:07am UTC](https://forum.infinityfree.com/t/the-screen-stays-white/71119/41 "2023-01-21T06:07:55Z")
Reply will still be the same > [@The screen stays white](https://forum.infinityfree.com/t/the-screen-stays-white/71119/18): > > I believe you can easily solve it with this Take note of this as well [Previous page](https://forum.infinityfree.com/t/the-screen-stays-white/71119.md?page=1) [Next page](https://forum.infinityfree.com/t/the-screen-stays-white/71119.md?page=3)