System Isses

[SystemIssues]

Website URL

bytepulsexsolutions.rf.gd

Error Message

(please share the FULL error message you see, if applicable)

Other Information

Hello InfinityFree Support Team,

I’m facing a serious issue with my hosting account. Everything was working perfectly until yesterday. After I updated one of my files (footer.php) in my subdomain project, the file size suddenly became 0 bytes, and I couldn’t open or edit it.

I deleted that file and tried to re-upload it, but now:

The upload progress bar stays at 0 MB.

The file never actually appears in the directory after uploading.

When I try to create a new file in that directory, I get an error: “Failed to load file, could not read file.”

Additionally, when I open any directory, the file manager automatically opens a random folder on its own.

My account details:

Hosting Plan: InfinityFree Free Plan

Disk Space Used: Around 15 MB of 5 GB available

Domain Type: Subdomain

I’ve already tried clearing cache, using another browser, and accessing via incognito mode, but the issue persists. Could you please check this issue on your end or advise me on how to fix it?

Thank you for your help.

[dan3008]

How big is your footer.php file?

It sounds like you might be hitting the individual file size limit (1mb for php files):

Why are my files deleted after uploading them

Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…

if it’s smaller than 1mb, have you tried uploading through an FTP Client like Filezilla? This will help rule out an issue with the online file manager

[SystemIssues]

My project is built in CodeIgniter 4.

As per the framework’s structure, I had placed /app, /system, /writable, etc. outside /htdocs and only /public contents inside /htdocs.

Could InfinityFree’s system be deleting or blocking files because of this structure?

[EdwardHamHam]

You cannot upload files outside htdocs. This is by design.