Suspended Websites. No response from tickets

Hosting Support
1

All of my sites where suspended for no apparent reason and all at the same time

I checked the rules and I think I didn’t violate any rule, I opened a ticket to appeal the suspension and even after a week, no response was given

Dear Admin, if you are reading this, please reply to the tickets

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Spoiler alert: Admin don’t reply to tickets.

If the support team doesn’t reply to you and all your sites get suspended, you know that you have violated the rules so bad that we don’t want to host your site anymore. Please find somewhere else to host your site.

4 Likes
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Actually, they remained on since at least 2 years, I never updated them ever since and only recently they got suspended so pleade don’t make up stuff you don’t know

4

If they are all suspended, then most likely one account triggered the system with a rule violation that caused all the accounts to be suspended.

There can be false positives, so please reach out via a support ticket in the client area.

We can’t help you here on the forum.

6 Likes
5

Hi,

Thanks for replying
I already opened the tickets about a week ago but I didn’t get any reply yet

What should I do?

Once I know what happended it would be ok to even just have the possibility to download my data and the db

1 Like
6

You can bump the ticket with the question of getting a backup.

6 Likes
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Done! I’ll wait for a reply to the ticket

1 Like
8

Any luck? Possible your sites were suspended due to inactivity, not sure, though.

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Unfortunately not

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Update: I resent a ticket today since I didn’t get any reply in the last week and the ticket for auto-closed

I immediately got a reply telling me that the site was falsely flagged and it will be reactivated in a few minutes

Good!

2 Likes
11

Thanks for making stuff up
The sites are now back online

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