I have just uploaded a backup!
And out of the blue I was suspended for abuse!
What have I done wrong?
Impossible for us to say. My advice, raise a ticket from the client area and ask. It might have been a mistake, where an automated check gave a false positive. Or it might be something else.
In some cases they won’t tell you specifically why your account was suspended, because this might give you the needed information to cercumvent it in the future (Not saying you would, or that you’ve done anything deliberate, just explaining their thinking)
Admin might be able to offer some advice too. But I’m not sure how much insight he has to suspensions he didn’t issue.
8 Likes
Hi there,
So First Did you upload something to your filemanager? because Infinityfree doesn’t care about your website builder. Also I think you can open a ticket so Infinityfree will help you. Hope this helps
Thank you.
Based on what I can see, your account was automatically suspended for malicious activity. What exactly triggered that suspension or whether the automatic detection was accurate, I can’t tell.
I see you’ve already submitted a ticket. So all you can do at this point is to wait for a reply to that.
6 Likes
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.